MAURICIO OCAMPO
Foreign Languages Teacher English-French
Santiago de Cali,VAC
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
Work History
Agent Call Center
Call Solutions
11.2023 - Current
- Appointment setter
- Management of inbound and outbound calls
- Scheduling and rescheduling of medical specialist appointments
- Call patients to confirm or move appointments.
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Agent Call Center
Medcall
6 2021 - 1 2023
- Appointment setter
- Management of inbound and outbound calls
- Scheduling and rescheduling of medical specialist appointments
- Call patients to confirm or move appointments.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
Education
Education
University Santiago Cali
Cali, Colombia 05.2019 - Current
Logistic technical degree - undefined
Instituto aprendizaje SENA
Santiago de Cali, Colombia 03.2014 - 05.2016
Bachelor degree - undefined
Nuestra señora de los andes parish school
Santiago de Cali, Colombia 09.2009 - 05.2016
Skills
Use of cinematic tools like Microsoft word
Microsoft excel
Microsoft publisher
Positive Attitude
Problem-Solving
Critical Thinking
Organizational Skills
Polite communication skills
Stress Management
Languages
English
Proficient
C2
French
Advanced
C1
German
Upper intermediate
B2
Italian
Beginner
A1
Timeline
Agent Call Center
Call Solutions
11.2023 - Current
Education
University Santiago Cali
05.2019 - Current
Logistic technical degree - undefined
Instituto aprendizaje SENA
03.2014 - 05.2016
Bachelor degree - undefined
Nuestra señora de los andes parish school
09.2009 - 05.2016
Agent Call Center
Medcall
6 2021 - 1 2023
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