Mauricio González
Service Engineer
Envigado
Summary
With a proven track record at ABBOTT LABORATORIES COLOMBIA, I excel in enhancing operational efficiencies and customer satisfaction through expert troubleshooting and maintenance. Leveraging technical knowledge and exceptional communication skills, I've significantly improved system performance and fostered strong client relationships. My approach combines analytical thinking with adaptability, driving success in fast-paced environments.
Confident with information in English and able to attend any course, even, self-training just in case.
Proactive and committed with current service and operators manuals to ensure a correct management of different company platforms. Self-motivated Maintenance Coordinator with outstanding experience in actively maintaining facilities and grounds. Successful in promptly responding to maintenance needs and completing quality repair work.
Overview
32
32
years of professional experience
3
3
Languages
Work History
Engineering and Maintenance Coordinator
MDM CIENTÍFICA S.A.S.
01.2021 - Current
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Developed maintenance reports to assess program success and inform operational decisions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Led team in conducting routine safety checks, ensuring compliance with all regulatory standards and maintaining safe working environment.
- Streamlined communication between maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
- Reduced equipment repair time, organizing system for tracking maintenance requests and prioritizing them based on urgency.
- Reduced energy costs, conducting audits and implementing changes to make HVAC system more efficient.
- Optimized inventory management systems to reduce waste and ensure availability of necessary spare parts.
- Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Field Service Engineer
LABCARE DE COLOMBIA
02.2019 - 01.2020
- Performed onsite installation, modification and maintenance of systems and equipment for Hematology (Orphee), Chemestry (Mindray) and analytical HPCL system for Glycated hemoglobin (Trinity Biotech).
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Field Service Engineer
SYSMEX COLOMBIA
04.2017 - 01.2018
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electronic Urineanalysers and VSG instruments.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Field Service Engineer
BIOSERVICE
04.2009 - 03.2017
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electronic blood banks (Terumo) and Inmunohematology systems (Ortho Jhonson).
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Service Engineer
Velez Lab
02.2010 - 09.2013
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electronic VSG (Allifax), Hematology (Orphee, Mindray).
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Scheduled service calls according to customer location and urgency of need.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed onsite installation, modification and maintenance of systems and equipment.
Field Service Engineer
BPL MEDICAL COLOMBIA
04.2009 - 09.2013
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electronic SEPAX CELL PROCESSING (BIOSAFE) and blood bank instruments.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
Field Service Engineer
ABBOTT LABORATORIES COLOMBIA
04.1993 - 08.2009
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and Chemistry, Hematology, Inmunoassays systems.
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies and systems.
- Tested equipment performance and demonstrated operation and servicing best practices.
Education
Informatic Engineer - Informatics
UNICIENCIA
Medellin, Colombia 05.2001 -
High School Diploma -
Pontifica Bolivariana Universidad
Medellin, Colombia 05.2001 -
Electronic Technician - Electronic
Pascual Bravo Institute
Medellín 05.2001 -
Skills
Technical knowledge
Hand and power tools
Work Order Management
Electrical work
Customer Service
Problem-Solving
Troubleshooting skills
Excellent Communication
Customer Relations
Analytical and Critical Thinking
Adaptability and Flexibility
Team Collaboration
Attention to Detail
Professional Communication
read
HISTORY.
SCIENCE.
LITERATURE
Timeline
Engineering and Maintenance Coordinator
MDM CIENTÍFICA S.A.S.
01.2021 - Current
Field Service Engineer
LABCARE DE COLOMBIA
02.2019 - 01.2020
Field Service Engineer
SYSMEX COLOMBIA
04.2017 - 01.2018
Field Service Engineer
Velez Lab
02.2010 - 09.2013
Field Service Engineer
BIOSERVICE
04.2009 - 03.2017
Field Service Engineer
BPL MEDICAL COLOMBIA
04.2009 - 09.2013
Informatic Engineer - Informatics
UNICIENCIA
05.2001 -
High School Diploma -
Pontifica Bolivariana Universidad
05.2001 -
Electronic Technician - Electronic
Pascual Bravo Institute
05.2001 -
Field Service Engineer
ABBOTT LABORATORIES COLOMBIA
04.1993 - 08.2009
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