Mauricio Buitrago
Customer Service Representative
Medellin
Summary
I am a professional individual looking to add value and growth to any organization I work for. I have an extensive set of skills and experience in operations, administration and customer service. My organizational and communication skills compliment my charismatic personality; that allows me to work in both a team-based, and an independent environment.
Overview
20
20
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Driver
DiDI
01.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Collector
Coinamatic
01.2019 - 01.2024
- Collection of coins, cash and card usage data from several locations on a designated route.
- Effectively reporting out of order equipment, building issues, and laundry room conditions.
- Responsible for coin processing, shop collection and other office duties as required.
- Ensuring the security of all company assets, including cash and company vehicles.
Building Operator
Resilience
01.2018 - 01.2019
- Ensure compliance with Health and Safety Standards and Fire Code while performing inspections, testing equipment and following annual safety procedures.
- Manage files and records, which include: processing work orders, purchase orders, and creating reports.
- Contractors scheduling.
Customer Service Representative, Relief Supervisor, Problem Resolution Analyst
Canadian Pacific Railway
01.2006 - 01.2018
- Dealing with unhappy customers and handling complaints accordingly.
- Take calls, schedule drivers, assign loads, map locations and direct routes.
- Massive email communication and data entry.
Education
No Degree - Business Administration
Escuela De Administracion De Empresas
Santiago De Cali, Colombia 05.2001 -
Skills
- Quick Learner
- Problem Solving Skills
- Reliable, Flexible & Adaptable
- Strong Attention to Detail
Certification
Toplift Training Certificate (CP railway)
Timeline
Driver
DiDI
01.2025 - Current
Collector
Coinamatic
01.2019 - 01.2024
Building Operator
Resilience
01.2018 - 01.2019
Customer Service Representative, Relief Supervisor, Problem Resolution Analyst
Canadian Pacific Railway
01.2006 - 01.2018
No Degree - Business Administration
Escuela De Administracion De Empresas
05.2001 -
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