Mauricio Arango Peña
Medellin
Summary
Business Intelligence Analyst with a background in Health Information Systems Management and experience transforming data into actionable insights for strategic decision-making. Proficient in Power BI, Power Query, DAX, advanced Excel, Power Automate, and Power Apps, with a strong focus on automating and streamlining business processes through data-driven solutions. Knowledgeable in Python and databases, particularly applied to data analysis and Natural Language Processing (NLP). Committed to continuous improvement, KPI monitoring, and delivering visual and automated reporting tools to support operational and strategic areas.
Overview
8
8
years of professional experience
Work History
Power Platform Developer
Concentrix
08.2024 - Current
- Coordinated deployments of new software, feature updates and fixes.
- Conducted data modeling, performance and integration.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Developed and delivered business information solutions.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Software Quality Assurance Engineer
Webhelp
03.2022 - 08.2025
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Tested software to assess optimal in-project deployment.
- Advised developers on problems with databases, performance and other issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Workforce Planning Analyst
Webhelp
09.2021 - 03.2022
- Optimized schedules, forecasts and other tools to present to management.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Workforce Real Time Analyst
Onelink BPO
11.2019 - 09.2021
- Managed real-time inbound call traffic across multiple countries.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Managed overtime, shift swaps, breaks and PTO requests.
- Made real-time decisions to balance billing efficiency with client-defined objectives.
Avianca's Back Office Specialist
Onelink BPO
12.2017 - 11.2019
- Monitored and tracked passengers information.
- Send the Advance Passenger Information (API) to customs authorities.
- Responded to inquiries from authorities regarding passenger or crew data.
Education
Bachelor of Science - Health Information Management
Universidad De Antioquia
Medellin, Colombia04-2025
Skills
- Power Platform (Power Apps, Power Automate, Power BI)
- MS Excel
- ETL processes
- SQL
- Python programming
- Relational databases
- ETL development
- Business intelligence
- Data governance
- Data analysis
- CRM systems
- KPI tracking
Languages
English
Advanced (C1)
Timeline
Power Platform Developer
Concentrix
08.2024 - Current
Software Quality Assurance Engineer
Webhelp
03.2022 - 08.2025
Workforce Planning Analyst
Webhelp
09.2021 - 03.2022
Workforce Real Time Analyst
Onelink BPO
11.2019 - 09.2021
Avianca's Back Office Specialist
Onelink BPO
12.2017 - 11.2019
Bachelor of Science - Health Information Management
Universidad De Antioquia
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