Maurice Seay
COLORADO SPRINGS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Member Solutions Department Representative
Ent Credit Union
Colorado Springs, CO
08.2018 - 03.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Worked well in a team setting, providing support and guidance.
Harrison School District
Administration/Educational Support Personnel
Colorado Springs, CO
08.2014 - 08.2018
- Finance Department Assistant
- Executive Assistant to the Superintendent
- Special Education Department Assistant
- Gifted/Talented
College Career Readiness Assistant.
Consumer Loan Underwriter
Wells Fargo
Colorado Springs, CO
04.2012 - 07.2014
- Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
- Maintained in-depth understanding of USDA, FHA, VA, FNMA, and FHLMC loan requirements.
- Elevated customer satisfaction ratings by managing issues for speedy resolution.
- Expedited loan closings by counseling and educating brokers and account executives.
Mortgage Loan Coordinator
Bank of America
Colorado Springs, CO
12.2009 - 03.2012
- Organized client documentation effectively, streamlining workflow for faster approvals and closings on mortgage loans.
- Ensured strict adherence to federal lending guidelines while processing mortgage applications for a diverse clientele.
- Maintained a high level of expertise in loan program guidelines, enabling tailored recommendations for clients based on their unique financial needs.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management staff.
Education
Accounting
Olive-Harvey
Chicago, ILSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Member Solutions Department Representative
Ent Credit Union
08.2018 - 03.2022
Harrison School District
Administration/Educational Support Personnel
08.2014 - 08.2018
Consumer Loan Underwriter
Wells Fargo
04.2012 - 07.2014
Mortgage Loan Coordinator
Bank of America
12.2009 - 03.2012
Accounting
Olive-Harvey