Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Matus Solc

Longmont

Summary

Parts Administrator with expertise in inventory control and customer satisfaction, driving operational efficiency at Converge Technology Solutions Corp. Former Technical Support Specialist at Apple, delivering effective solutions in high-pressure environments. Demonstrated success in streamlining operations and optimizing processes through strong project management and troubleshooting skills. Recognized for detail-oriented execution and effective communication within cross-functional teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Parts Administrator

Converge Technology Solutions Corp.
Lafayette
07.2022 - 08.2024
  • Streamlined order fulfillment process through enhanced inventory control procedures.
  • Managed shipment logistics, resulting in improved customer satisfaction scores.
  • Monitored stock levels and ordered supplies to reduce lead times.
  • Maintained organization of warehouse storage areas to enhance operational efficiency.
  • Prepared documentation including invoices and packing lists for shipments.
  • Trained new staff on best practices for inventory management.
  • Collaborated with cross-functional teams to optimize supply chain logistics.

Order Selector

McLane Western
Longmont
05.2021 - 08.2022
  • Optimized order selection accuracy by utilizing advanced picking technologies.
  • Ensured compliance with safety protocols and quality standards at all times.
  • Conducted routine quality audits to maintain operational benchmarks.
  • Trained new team members on effective order selection procedures.

Technical Support Specialist

Experimax
Boulder
06.2020 - 03.2021
  • Delivered technical troubleshooting and support for Apple products across multiple channels.
  • Resolved customer issues related to operating systems, network connectivity, and hardware components.
  • Educated customers on product features to enhance usage and satisfaction levels.
  • Tracked customer requests from initial contact through resolution to ensure accountability.
  • Diagnosed system problems using remote tools for efficient access to customer machines.
  • Installed and configured hardware, software, and peripherals including printers and routers.
  • Monitored system performance metrics to identify improvement areas proactively.
  • Collaborated with sales team to improve customer experiences and increase referrals.

Apple Specialist

Apple
Portland
10.2019 - 01.2020
  • Delivered frontline customer support, addressing product inquiries and processing sales transactions efficiently.
  • Maintained comprehensive knowledge of current Apple products to educate customers effectively.
  • Configured personal settings for devices based on individual customer needs.
  • Troubleshot software updates and hardware malfunctions to assist customers promptly.
  • Resolved inquiries regarding product features and functionality, enhancing user satisfaction.
  • Collaborated with team members to streamline store operations and improve service delivery.
  • Assisted in inventory management by accurately entering data into computer databases.
  • Updated store displays with latest Apple models to attract customer interest.

Education

Bachelor of Applied Science -

Front Range Community College
Longmont, Colorado
01.2023

Skills

  • Customer service excellence
  • Self-motivation
  • Problem-solving and reliability
  • Effective communication
  • Chrome OS and Linux proficiency
  • Cybersecurity fundamentals
  • SQL management
  • Technical support and troubleshooting
  • Billing and returns processing
  • Project management
  • Inventory control
  • Attention to detail
  • Time management
  • Team collaboration

Certification

  • Apple Certified Portable Technician (ACPT), Apple
  • Play It Safe: Manage Security Risks, Google
  • System Administration and IT, Google
  • Infrastructure Services, Google
  • Foundations of Cybersecurity, Google
  • Tools of the Trade: Linux and SQL, Google
  • Google Cybersecurity, Google, 03/01/25
  • Google IT Support Specialization, Google, 12/01/24

Languages

Slovak
Native/ Bilingual

Timeline

Parts Administrator

Converge Technology Solutions Corp.
07.2022 - 08.2024

Order Selector

McLane Western
05.2021 - 08.2022

Technical Support Specialist

Experimax
06.2020 - 03.2021

Apple Specialist

Apple
10.2019 - 01.2020

Bachelor of Applied Science -

Front Range Community College

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Matus Solc