MATTHEW NIKOLAI DAZA VELANDIA
Customer Service Agent
Bogota
Summary
Proactive and adaptable person with 2 years and 8 months of experience in customer service. Excellent interpersonal skills and teamwork abilities, responsible and committed with the performing of company tasks and goals.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
12.2021 - Current
- Developed strong product knowledge to provide appropriate solutions for individual customer needs.
- Handled tickets efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
QA (supernumerary)
Teleperformance
12.2022 - 03.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Helped analyzing support responses in order to provide client with ways our agents could better support each customer.
- Excellent communication skills, both verbal and written.
Customer Service Agent
Teleperformance Colombia S.A.S
11.2018 - 01.2019
- Handled customer complaints and issues via phone service with empathy and composure
- Consistently met weekly company targets.
Education
High school diploma -
Colegio Cristiano Semilla De Vida
Bogotá, Colombia Feb.2009 - Nov.2016
Biology -
National University of Colombia
Bogotá, Colombia 06.2017 - 11.2020
Skills
Product Knowledge
undefinedReferences
- Myriam González, (+57) 3144508098, Independent
- Andrés Salamanca, (+57) 3046124567, Bilingual Supervisor
- Michelle Betancourt, (+57) 3209381868, Graphic designer and digital animator
Data Analysis skills
Currently performing a data analyst course that requires great skills in Excel, SQL, R and data presentation.
Timeline
QA (supernumerary)
Teleperformance
12.2022 - 03.2023
Customer Service Representative
Teleperformance
12.2021 - Current
Customer Service Agent
Teleperformance Colombia S.A.S
11.2018 - 01.2019
Biology -
National University of Colombia
06.2017 - 11.2020
High school diploma -
Colegio Cristiano Semilla De Vida
Feb.2009 - Nov.2016
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance