Matthew Erik Jackson
CENTENNIAL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apprentice Technician
Discount Tire
09.2024 - Current
- Operated diagnostic tools to identify and resolve equipment malfunctions.
- Assisted senior technicians in troubleshooting complex systems for improved performance.
- Conducted routine maintenance checks to ensure optimal functionality of equipment.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Trained new apprentices on safety protocols and operational procedures effectively.
- Maintained inventory of tools and parts, ensuring availability for timely repairs.
- Implemented feedback from supervisors to enhance technical skills and efficiency.
Flat Rate Technician
Stevinson Toyota
06.2025 - 08.2025
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed timely repairs and maintenance to ensure optimal vehicle performance.
- Collaborated with team members to enhance workflow efficiency and service quality.
- Maintained accurate records of repairs, parts used, and labor hours for accountability.
- Implemented process improvements leading to reduced turnaround times for vehicle servicing.
- Assisted in inventory management ensuring availability of necessary tools and parts.
- Communicated effectively with customers regarding service options and recommendations.
Sales Associate
EcoShield Pest Control
04.2024 - 08.2024
- Assisted customers in product selection and provided exceptional service to enhance satisfaction.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Collaborated with team members to maintain store presentation and cleanliness standards.
- Processed sales transactions accurately using point-of-sale systems for efficient checkout experiences.
- Educated customers on promotions and product features to drive sales and engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Used Car Technician
Autonation Dodge Ram Broadway
02.2024 - 05.2024
- Diagnosed and repaired mechanical issues in used vehicles, ensuring optimal performance and reliability.
- Conducted thorough inspections to identify problems and recommend necessary repairs to improve vehicle condition.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency in repair operations.
- Maintained accurate records of repairs and services performed, supporting inventory management and customer service efforts.
- Utilized diagnostic tools and software to troubleshoot electrical and mechanical failures effectively.
- Developed best practices for vehicle maintenance procedures, contributing to improved service quality standards.
Entry Level Service Technician
AutoNation Toyota Arapahoe
07.2023 - 02.2024
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
- Installed new systems according to manufacturer specifications.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Kept records of parts and equipment used in projects to update inventory.
Automotive Service Technician Apprentice/Management Trainee
Discount Tire
10.2021 - 05.2023
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated and balanced tires on different types of vehicles.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Maintains vehicle records by recording service and repair tasks, using Treadwell and Zebra Technologies TC75x mobile computer.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Maintained spare parts inventory and ordered more parts to sustain spare parts stock.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
Education
High School Diploma -
Options Secondary School
05.2023
No Degree - Automotive Technology
Arapahoe Community College
Littleton, CO05.2023
Skills
- Valid Driver's License
- Gasket Replacements
- Soldering Skills
- Heating and Air Conditioning
- Changing Tires
- Spark Plug Replacement
- Contract Negotiation
- System and Component Calibration
- Heavy Lifting
- Brake Systems Understanding
- Hand and Power Tools
- Service Schedule Coordination
- Quality Assurance
- Customer Service
- Hand Tool Knowledge
- Installation and Repair
- Maintenance and Repair
- Oil Changes
- Belt Inspection
- Computer skills
- Hand tool proficiency
- Power tool operation
- Verbal communication
- Technical problem solving
- Preventative maintenance
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
Certification
- Maintenance Light Repair
- EPA 609 HVAC
- Arapahoe County's Mayor Admission Awards
Timeline
Flat Rate Technician
Stevinson Toyota
06.2025 - 08.2025
Apprentice Technician
Discount Tire
09.2024 - Current
Sales Associate
EcoShield Pest Control
04.2024 - 08.2024
Used Car Technician
Autonation Dodge Ram Broadway
02.2024 - 05.2024
Entry Level Service Technician
AutoNation Toyota Arapahoe
07.2023 - 02.2024
Automotive Service Technician Apprentice/Management Trainee
Discount Tire
10.2021 - 05.2023
High School Diploma -
Options Secondary School
No Degree - Automotive Technology
Arapahoe Community College