Matthew Wood
Cenntenial,CO
Summary
Ambitious assistant manager striving to make a career shift into project management with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
8
8
years of professional experience
Work History
Server / Assistant Manager
Blue Island Oyster Bar
07.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Lazy Dog Restaurant
05.2024 - 07.2024
- Demonstrated proficiency in taking orders, serving food and beverages, and providing excellent customer service to enhance the dining experience
- Developed strong knowledge of Lazy Dog's menu offerings, including specials and dietary options, to effectively assist customers with their selections
- Collaborated with team members to ensure smooth operations during busy shifts and contributed to maintaining a positive work environment
Server, Bartender, Lead Trainer
Maggiano's Little Italy
02.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Lead Installer
TruSun Energy
03.2022 - 09.2023
- Reduced installation errors, implementing thorough quality control measures
- Improved customer satisfaction by providing efficient and accurate installations
- Mentored junior installers, fostering a positive learning environment for skill development
- Streamlined installation processes for increased productivity and faster project completion
Insurance Broker
Symmetry Financial Group
02.2021 - 02.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options
- Maintained thorough knowledge of insurance regulations, staying up to date on changes that could impact clients or business operations
- Generated referral business from satisfied clients who shared positive experiences with friends and colleagues
Bartender
Sports Lounge Off Broadway
03.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Contributed to a positive work environment through effective teamwork and communication with colleagues
Account Manager
Respond First Aid & Safety
12.2016 - 03.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Project Manager
Pro Painters LLC
04.2018 - 02.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
Education
Bachelor of Science - Business Project Management
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Upselling strategies
- Budgeting and finance
Timeline
Server / Assistant Manager
Blue Island Oyster Bar
07.2024 - Current
Server
Lazy Dog Restaurant
05.2024 - 07.2024
Server, Bartender, Lead Trainer
Maggiano's Little Italy
02.2023 - 05.2024
Lead Installer
TruSun Energy
03.2022 - 09.2023
Bartender
Sports Lounge Off Broadway
03.2021 - 02.2022
Insurance Broker
Symmetry Financial Group
02.2021 - 02.2023
Project Manager
Pro Painters LLC
04.2018 - 02.2019
Account Manager
Respond First Aid & Safety
12.2016 - 03.2020
Bachelor of Science - Business Project Management
Southern New Hampshire University
Similar Profiles
Mykola HordovMykola Hordov
Executive Chef at Blue Island Oyster Bar And SeafoodExecutive Chef at Blue Island Oyster Bar And Seafood
Felisa HernandezFelisa Hernandez
Busser/Food Runner at Blue Island Oyster BarBusser/Food Runner at Blue Island Oyster Bar
Broc BridgesBroc Bridges
Dishwasher and Fry Cook at Blue Oak Oyster Bar and GrillDishwasher and Fry Cook at Blue Oak Oyster Bar and Grill