Matthew Stewart
Estes Park
Summary
Dynamic and results-driven sales associate with proven expertise at The Taffy Shop in fostering customer loyalty and enhancing retention through exceptional service. Skilled in conflict resolution and proficient in Excel. I effectively promoted store events via media collaboration, significantly expanding customer engagement. Committed to teamwork and delivering positive experiences.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Taffy Shop
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Lifeguard
YMCA Monty Bollard
05.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Finance
Liberty University
Lynchburg, VA05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excel, Powerpoint, Tableau
- Active listening
Accomplishments
The Taffy Shop was voted the number one candy store in the United States, 2024, according to USA TODAY. I participated in a follow up news segment encouraging customers to visit our store leading to increased sales.
Timeline
Sales Associate
The Taffy Shop
08.2023 - Current
Lifeguard
YMCA Monty Bollard
05.2018 - 08.2021
Bachelor of Science - Finance
Liberty University
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