- Coding and Programming
- Web Development and Design
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Developing software, websites, and apps in various programming languages
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
- Video Game Design
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Tennis
- Backpacking
- Hiking
- Playing Sports
- Gym Workouts
- Team Sports
- Creative Writing
MATTHEW STANGELAND
Highlands Ranch
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Worker
Game-Set-Match Inc.
03.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Training Program
SUMMET - Colorado School of Mines Training Program
06.2024 - 06.2024
- Combined coursework, hands-on projects, team-building activities and social events over the week-long camp's course.
- One-week residential program.
- SUMMET is an engineering, science, and technology initiative tailored for rising high school seniors who are prospective first-generation college students.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Contributed to positive work environment by actively participating in team-building activities.
Volunteer
St. Mark Catholic Church
06.2022 - 06.2023
- Over two summers, assisted in the St. Mark Catholic Church Summer Musical, St. Mark Catholic Church Bible Study for Children.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Tennis Coach
TGA Premier Tennis
01.2022 - 01.2023
- Assisted with the TGA K-8 Tennis program - mentoring more than 100 students over two summers.
- Coached players through a combination of expert instruction, daily matches, course playing and engaging activities.
- Set up the program early, managed equipment and student check-in and dismissal process.
- Acquired gear, including tennis balls and nets, and verified all was in good condition.
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Improved team dynamics through effective communication and goal-setting sessions, fostering a supportive environment for player growth.
- Spoke to student athletes about impact of proper nutrition and adequate sleep on overall performance.
- Collaborated with other coaching staff members to develop innovative training methods that maximized player potential.
- Offered specialized lessons focusing on mental toughness in competitive situations resulting in increased resilience under pressure.
- Explained and demonstrated basic tennis techniques to team members.
- Organized and led team-building activities, fostering camaraderie and enhancing overall team cohesion.
- Enhanced player's tactical skills with customized gameplay strategies, leading to notable increase in match wins.
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2025
Skills
- Leadership
- Reliable
- Collaboration
- Teamwork
- Creativity
- Adaptability
- Attention to Detail
- Communication
- Problem Solving
- Organization
- Compassion
- Customer assistance
- Customer service
- Patience and empathy
- Reliability and punctuality
Accomplishments
- Mountain Vista Junior Varsity Tennis
- Player and Team Captain; Team Manger for Girls Tennis
- SUMMET Training Program at Colorado School of Mines
- Honoree of the National Honor Society 2024-2025
- Worked in Retail, Tennis Coaching, Communication
- CU Boulder President Horace M. Hale Award/Scholarship
- Planned to Major in Computer Science at CU Boulder's College of Engineering and Applied Sciences.
Interests
Timeline
Training Program
SUMMET - Colorado School of Mines Training Program
06.2024 - 06.2024
Retail Worker
Game-Set-Match Inc.
03.2024 - Current
Volunteer
St. Mark Catholic Church
06.2022 - 06.2023
Tennis Coach
TGA Premier Tennis
01.2022 - 01.2023
High School Diploma -
Mountain Vista High School
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