Matthew Novak
Colorado Springs
Summary
Experienced Claims Adjuster of almost almost five years exclusively in the AAA Auto Claims Department looking to grow and expand into a leadership role, continuing to learn and improve while practicing company values and helping others.
Overview
14
14
years of professional experience
Work History
Auto Claims Specialist
CSAA Insurance Group
01.2019 - Current
- Experience in working to determine liability and complete claim investigations in their entirety and provide updates.
- Experience in Guidewire, CCC, and other claims related systems.
- Experience with working to estimate vehicles and experience settling Total Losses with customers.
- Experience dealing with upset and angry customers, and customers dealing with grief.
- Experience speaking and discussing claims with other insurance companies.
- Experience discussing claims with attorneys and law firms.
- Experience in Contact Tracing for Covid - 19 through AAA, in 2020, assisted Southern Nevada Health Department in contacting possible Covid patients and gathering their information for contact tracing.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Lead over 10+ Side-by-Sides with up to 40 new adjusters, showing in a live environment how to handle the claims intake role.
- Participated in Podcast outlining claims experience for new adjusters to review in training.
Life Insurance Agent, Office Management
Preferred Insurance Solutions
07.2015 - 01.2019
- Provided customers with best possible insurance coverage by taking all of their information, running quotes, and seeing which company came back with best prices for them. I also assessed home and auto insurance. I maintained office space and created forms using Word and other programs for customers to use.
- Maintained computer and physical filing systems
- Maintained and updated office records, both digital and physical
- Prepared and edited documents to produce precise, accurate and professional communication
- Delivered clerical support by handling range of routine and special requirements
Personal Banker
Academy Bank
06.2014 - 07.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Senior Line Assistant and Service Consultant
Waterway Gas & Wash Company
08.2011 - 06.2014
- Cleaned and polished vehicle interiors and exteriors to high standards
- Achieved customer satisfaction by providing high-quality professional service
- Maintained and repaired car wash equipment to meet operational demand
- Greeted customers and assessed needs to recommend suitable car wash services
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools
- Applied waxes and protective treatments to vehicles for high-quality finishes
- Managed car wash supplies and materials inventories for timely reordering and replenishment
Delivery Driver
Papa John's
09.2012 - 07.2013
- Maintained clean kitchen, prepared orders, interacted with customers over phone and also assisted with over counter duties.
- Operated vehicle safely in highly congested areas with no traffic violations
Associate
McDonald's
06.2012 - 08.2012
- Greeted customers promptly and took orders to keep flow of traffic moving, handled the front register, and handled the drive-thru register.
Office Assistant
Let's Coffee Chat
06.2010 - 07.2011
- Completed clerical tasks such as filing, copying, and distributing mail
- Maintained and updated office records, both digital and physical
- Prepared and edited documents to produce precise, accurate and professional communication
Kitchen Expo
Texas Roadhouse
11.2010 - 06.2011
- Made food according to standard recipes with requested changes for customer satisfaction, and assisted with kitchen duties.
Education
Some College (No Degree) - Business Administration
Front Range Community College
Fort Collins, COSkills
- Accident investigation
- Claims Specialist
- Guidewire (CAS)
- Liability Investigation
- Knowledge of California Insurance
- Complex Coverage Issues
- Insurance Industry Experience
- Fast Learner
- Good at dealing with angry customers
- Good phone skills
- Good under pressure
- Good with people
- Good with technology
- Team Player
- Previous insurance experience
- Fast type speed
- Microsoft Word
- Microsoft Excel
- Estimate Review (CCC)
- Customer Interaction
- Insurance Terminology
- Staff Management
- Employee Training
- Team Leadership
Accomplishments
Lead over 10+ side-by-sides in which groups of up to 40 adjusters were shown how to perform the intake role in a live environment, while answering questions.
Over the summer of 2023, I was a designated point of contact for my supervisor for 3 weeks, assisting in handling his activities while he was out of office.
As listed above, participated in a Podcast where the new claims process was explained, along with what to expect which was later shown to new hires.
In early 2023, assisted as a team leader for a week where I was assigned a group of adjusters, and I answered any questions about the new claim process they had as they handled their first inbound calls.
In 2020, I was contracted to the Southern Nevada Health District to assist in Contact Tracing, helping get information on possible positive Covid-19 cases for the state of Nevada.
Affiliations
Karen Stubbs - Previous Supervisor - 719-534-5615
Cathy Casey - Previous Supervisor - 719-534-5685
Michael Tumberello - Previous Co-Worker (Academy Bank) - 720-319-1263
Edda Glass - Auto Claims Supervisor - 888-335-2722 x 270-7122
Michael Alvernaz - Current Supervisor, Auto Claims - 888-335-2722 x 4671735
Michael Seibel - Previous Supervisor - 719-660-2611
Timeline
Auto Claims Specialist
CSAA Insurance Group
01.2019 - Current
Life Insurance Agent, Office Management
Preferred Insurance Solutions
07.2015 - 01.2019
Personal Banker
Academy Bank
06.2014 - 07.2015
Delivery Driver
Papa John's
09.2012 - 07.2013
Associate
McDonald's
06.2012 - 08.2012
Senior Line Assistant and Service Consultant
Waterway Gas & Wash Company
08.2011 - 06.2014
Kitchen Expo
Texas Roadhouse
11.2010 - 06.2011
Office Assistant
Let's Coffee Chat
06.2010 - 07.2011
Some College (No Degree) - Business Administration
Front Range Community College
Similar Profiles
Faridakhatun ShaikhFaridakhatun Shaikh
Software Development Engineer in Test at CSAA IG, CSAA Insurance GroupSoftware Development Engineer in Test at CSAA IG, CSAA Insurance Group
Kristy BradleyKristy Bradley
Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)
ALANA BARTONALANA BARTON
Sr. Service Agent-Remote at CSAA Insurance Group, a AAA InsurerSr. Service Agent-Remote at CSAA Insurance Group, a AAA Insurer