Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Nieto

Brighton

Summary

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

4
4
years of professional experience

Work History

Shift Manager

Chick-fil-A
06.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

High School Diploma -

Eagle Ridge Academy
Brighton, CO
05-2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Delegating work
  • Handling POS systems
  • Flexible schedule
  • Equipment troubleshooting

Timeline

Shift Manager

Chick-fil-A
06.2021 - Current

High School Diploma -

Eagle Ridge Academy

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Matthew Nieto