Matthew Miller
Grand Junction
Summary
Dynamic professional with extensive experience in management and customer relations, notably as General Manager at Jimmy John's Gourmet Sandwiches. Proven track record in driving business growth and enhancing operational efficiency. Skilled in budget management and staff supervision, with a strong ability to adapt and foster loyalty among customers and employees alike.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Picture Show Ent
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Secured theater at end of each shift to prevent theft of theater items.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Troubleshot technical issues to maintain high-quality viewing experience.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
General Manager
Jimmy John's Gourmet Sandwiches
03.2023 - 10.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Pizza Hut
09.2016 - 01.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ordered and received weekly stock orders, properly double checking the products received to what was ordered, properly marking and rotating stock.
Painter
Foresight Village Apartments
05.2016 - 08.2016
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
Cook
Charleys Philly Cheese Steak
02.2015 - 06.2016
- Prepared food items in compliance with recipes and portioning control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
No Degree - Computer And Information Sciences
Colorado Mesa University
Grand Junction, COSkills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Verbal and written communication
- Customer relations
- Staff supervision
- Money handling
- Scheduling and planning
- Product and service sales
- Adaptability and flexibility
Timeline
Assistant Manager
Picture Show Ent
11.2024 - Current
General Manager
Jimmy John's Gourmet Sandwiches
03.2023 - 10.2024
Assistant Manager
Pizza Hut
09.2016 - 01.2023
Painter
Foresight Village Apartments
05.2016 - 08.2016
Cook
Charleys Philly Cheese Steak
02.2015 - 06.2016
No Degree - Computer And Information Sciences
Colorado Mesa University