Matthew Keiser

Served as a lead trainer for the nationwide implementation of Profit Zoom software across multiple branches. Coordinated with cross-functional teams to plan and execute successful rollouts, traveling to one branch per month to deliver hands-on, live training. Led onsite training sessions, guided branch teams through system adoption, and ensured alignment with company processes and goals. Provided ongoing support post-implementation and conducted virtual training sessions via Microsoft Teams for upcoming branches, acting as the primary point of contact for all software-related needs for the branches I was assigned!

Managed a portfolio of 16 key accounts encompassing over 120 buildings. Served as the primary point of contact for all client needs, including scheduling, service coordination, invoicing, collections, and issue resolution. Additionally, responsible for generating new business through sales of inspection and monitoring services.

• Provided efficient and informative customer service, ensuring a streamlined experience for each client. Specialized in the sale of tennis rackets, with in-depth knowledge of product features and customer needs. Utilized point-of-sale (POS) systems proficiently and applied consultative selling techniques by asking targeted questions and offering tailored product recommendations.

• Ensured accuracy and quality of all dishes leaving the kitchen by verifying orders against tickets. Assisted in coordinating kitchen workflow by prioritizing orders based on ticket times, contributing to an efficient and timely service.

• Fostered a family-friendly retail environment by leveraging strong product knowledge to assist customers effectively. Restrung 15–20 tennis rackets daily, consistently meeting a turnaround goal of under 3 hours to ensure prompt and reliable service.