Matthew Hough
Parker
Summary
Results-driven Field Operations Manager with expertise in administering budgets, maintaining compliance, and planning workflow. Adept at effective communication with team members and clients, ensuring seamless operations and conflict resolution. Seeking new professional challenges and advancement opportunities to contribute further to organizational success.
Overview
9
9
years of professional experience
Work History
National Field Operations Manager - Samsung Home Entertainment
2020 Companies
02.2024 - Current
- Vital member of transition team from Premium Retail Services to 2020 Companies
- Manage a team of up to 50 market sales managers for Samsung's Home Entertainment division
- Evaluate talent and hire new sales managers for open markets
- Coach, advise, and train field team to maximize individual productivity
- Collaborate with client to strategize and create business plans for individual markets
- Build and maintain relationships with employees and clients to ensure a cohesive partnership
- Maintain and manage client business relationship
- Ensure achievement of KPI metrics and sales goals by market sales managers
- Manage budget and conduct reviews monthly to ensure balance
- Implement new processes to drive efficiency and performance
- Travel and conduct market performance evaluations
National Field Operations Manager - Samsung Home Entertainment
Premium Retail Services
04.2021 - 02.2024
- Manage a team of up to 60 market sales managers for Samsung's Home Entertainment division
- Evaluate talent and hire new sales managers for open markets
- Coach, advise, and train field team to maximize individual productivity
- Collaborate with client to strategize and create business plans for individual markets
- Ensure achievement of KPI metrics and sales goals by market sales managers
- Manage budget and conduct reviews monthly to ensure balance
- Travel and conduct market performance evaluations
Area Sales Manager, PA & NJ - Samsung Home Entertainment
Premium Retail Services
01.2021 - 04.2021
- Complete digital Samsung marketing projects for various shareholders
- Conduct virtual trainings via Samsung on Command sales support system
- Promote and expand reach of Samsung on Command sales support system
- Lead competitor insights team and create reports to provide field information to Samsung
- Mentor territory field representatives to ensure compliance with required tasking as well as fostering growth in their roles
Field Marketing Representative, Pittsburgh - Samsung Home Entertainment
Premium Retail Services
10.2015 - 01.2021
- Collaborate with both customers and shareholders on digital initiatives through Samsung.com
- Gather and submit weekly regional market intelligence report
- Assist with Home Entertainment Weekly Report on national market conditions and opportunities that may impact Samsung Home Entertainment sales
- Monitor market intelligence activities for Ohio Valley and Northeast regions
- Assist with day-to-day regional management tasks during Regional Manager's time off
- Present to and explain products to top level executive buying groups
- Build and maintain relationships with retail associates and managers
- Ensure understanding of Samsung Home Entertainment product knowledge in retail stores
- Coordinate with management and retail stores to improve Samsung Home Entertainment sales
- Maintain consistent store presence as face of Samsung Home Entertainment in Pittsburgh
Education
Bachelor of Science - Business Administration
Robert Morris University
Moon Township, PA05.2015
Skills
- Sales support
- Staff oversight
- Operational efficiency
- KPI tracking
- Program management
- Market and competitive analysis
- Territory and account management
- Consultative and relationship selling
- Partnership development
- Relationship building
- Client account management
Leadership and awards
- Samsung Home Entertainment, Top Region Leader of the Year, 2021 & 2022
- Field Marketing Representative of the Year, 2019
- Field Marketing Representative Top Sales Award, 2019
Timeline
National Field Operations Manager - Samsung Home Entertainment
2020 Companies
02.2024 - Current
National Field Operations Manager - Samsung Home Entertainment
Premium Retail Services
04.2021 - 02.2024
Area Sales Manager, PA & NJ - Samsung Home Entertainment
Premium Retail Services
01.2021 - 04.2021
Field Marketing Representative, Pittsburgh - Samsung Home Entertainment
Premium Retail Services
10.2015 - 01.2021
Bachelor of Science - Business Administration
Robert Morris University
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