Matthew Estrada
Colorado Springs
Summary
i have been working for a long time learning to grow with a company is my top goal i love learning new things day by day and understanding operations to whatever job i currently hold especially with a great team helping everyone understand why we do what we do always helps get an understanding for the business always wanted to become something better and make more money i know i don't have the best background have a degree in anything but chances in life are what gave me the best opportunities on becoming someone great for myself and for others, Jobs can always teach you new things without having any prior experience as long as they give you the chance you can see what i can provide for the company no matter what it takes
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Nexus Energy Systems
02.2023 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
General Manager
Chipotle Mexican Grill
04.2022 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Specialist
Pakio
07.2022 - 01.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Increased sales revenue by developing and implementing strategic sales plans.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Manager
SUBWAY®Restaurants
03.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Assistant Manager
Qdoba Mexican Grill - Wisconsin
01.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2020
Skills
- Customer service
- Leadership and team building
- Customer service and care
- Money handling
- Team collaboration
- Decision-making
- Problem-solving
- Team motivation
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Sales Representative
Nexus Energy Systems
02.2023 - 02.2025
Sales Specialist
Pakio
07.2022 - 01.2024
General Manager
Chipotle Mexican Grill
04.2022 - 02.2025
Assistant Manager
SUBWAY®Restaurants
03.2021 - 04.2022
Assistant Manager
Qdoba Mexican Grill - Wisconsin
01.2019 - 02.2021
High School Diploma -
Bayonne High School
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