Matthew Byrne
Aurora
Summary
Results-oriented operations leader with extensive experience in client relationship management and problem resolution. Known for developing strategic plans that align resources with organizational goals to enhance operational effectiveness and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Director of Operations
United Credit Advisors
Denver
01.2020 - 06.2026
- Developed strategic plans to improve operational efficiency and productivity.
- Managed budgets to align resource allocation with organizational goals and enhance operational effectiveness.
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Established customer service protocols and addressed client challenges to deliver exceptional service..
- Led team meetings to review project progress and identify solutions to challenges.
- Negotiated contracts and pricing agreements to secure profitable deals for the company.
- Built relationships with vendors to optimize supply chain efficiency and effectiveness.
- Developed strong relationships with clients to understand their needs and preferences.
- Managed customer accounts, ensuring satisfaction and timely follow-ups on inquiries.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Sales Representative
Power Home Remodeling
Denver
08.2017 - 01.2020
- Engaged with clients to identify their needs and provide tailored solutions.
- Developed relationships with key accounts to ensure customer satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Cross-sold additional products or services based on customer needs.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Coordinated with the logistics team to ensure timely delivery of products to clients.
Assistant General Manager
Southern Hospitality LLC
Lone Tree
05.2014 - 08.2017
- Managed daily bar operations, ensuring smooth workflow and service excellence.
- Trained and mentored staff on cocktail preparation and customer service skills.
- Implemented health and safety standards to maintain a clean and secure environment.
- Collaborated with suppliers to source quality ingredients at competitive prices.
- Resolved customer complaints promptly to maintain satisfaction and loyalty levels.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Provided excellent customer service, engaging patrons and handling inquiries promptly.
- Welcomed customers upon arrival to create a friendly atmosphere. and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Education
Colorado Mesa University
Grand Junction, COUniversity of Wyoming
Laramie, WYSkills
- Budget management
- Strategic planning
- Customer experience management
- Workflow optimization
- Performance metrics development
- Team leadership
- Client account management
- Client relationship building
- Problem resolution
- Analytical thinking
- Critical thinking
- Effective communication
- Verbal communication
- Interpersonal skills
- Attention to detail
Timeline
Director of Operations
United Credit Advisors
01.2020 - 06.2026
Sales Representative
Power Home Remodeling
08.2017 - 01.2020
Assistant General Manager
Southern Hospitality LLC
05.2014 - 08.2017
Colorado Mesa University
University of Wyoming