Matthew Bishop
Denver
Summary
To assume a position where my skills and abilities will benefit the company.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
21
21
years of professional experience
Work History
Bus Operator, Locomotive Engineer
Regional Transportation District
09.2018 - Current
- Inspected locomotives before and after runs.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Demonstrated a commitment to continuous improvement by participating in company-wide safety initiatives and attending regular training sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Non-Legal Debt Collector
P. Scott Lowery Law Office
02.2015 - 08.2015
- Responsible for knowledge of the FDCPA, Eagle system as well as Negotiation skills to help Consumers figure out the best possible payment plan that fits their every day budget
- I exceeded my monthly goals every single month, also raising my post day numbers
- My highest Collection Month was $25, 714 and this was with ZERO experience in this field
- I believe that Customer Service is of the Highest Priority
DME Driver
Lincare
06.2014 - 01.2015
- Non CDL DME driver responsible for routes given to me each day Including but not limited to- Cylinder deliveries, LOX Tank (Milk Canning), Set ups, Pick ups, Concentrator checks and Supply deliveries regularly
Convalescent Transportation
Med Stat EMS
08.2011 - 02.2014
- Safely pick up and drop off patients at locations such as Doctors appointments, Dialysis Appointments and so forth
- Safely secure the patients into the vehicle for transportation to and from
- Provide safe and Excellent service while in route to and from appointments
- Tend to any and every need of the patient while in our care
Lead Roofer
S & S Roofing Co
01.2004 - 06.2011
- In Charge of a team of roofers, responsible for estimating potential jobs, inside repairs, re- roofing as well as job clean up
- Inside remodeling, Inside repairs, Forklift Operator
- OSHA Certified
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05-2001
Skills
- Excellent patience
- High concern for the well being of others
- Willingness to learn new skills
- Trustworthy
- Works well with most computer programs
- Typing speed of 45-55 words per minute
- Excellent customer service skills
- Eagle System
- Effective communication skills
- Customer relations skills
- Incident reporting
Phonenumbers
(720)-450-6179
Timeline
Bus Operator, Locomotive Engineer
Regional Transportation District
09.2018 - Current
Non-Legal Debt Collector
P. Scott Lowery Law Office
02.2015 - 08.2015
DME Driver
Lincare
06.2014 - 01.2015
Convalescent Transportation
Med Stat EMS
08.2011 - 02.2014
Lead Roofer
S & S Roofing Co
01.2004 - 06.2011
High School Diploma -
Abraham Lincoln High School
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