Matiana Rivera
Grand Junction
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and data input.
Overview
9
9
years of professional experience
Work History
Bookkeeper
Horizon Vision Center
01.2023 - Current
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Processed medical insurance claims and payments.
Call Center Agent
TBD Communications
07.2021 - 05.2022
- Answered phone with friendly greeting to create positive inbound calling experience for State of California Medi-Cal Recipients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to State of California Medi-cal recipients calls swiftly to resolve issues and answer questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Responded proactively and positively to rapid change.
Ophthalmology Technician
Randy Grossman & Associates
08.2019 - 12.2020
- Operated opthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre-and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in perpetration for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Administrative Medical Assistant/Assistant Office Manager
El Portal Cancer Institute
06.2016 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to delivered exceptional customer experience.
- Conducted insurance verification and pre authorizations and managed patient charts.
- Assisted with medical coding and billing tasks.
Education
Adminstrative Medical Assistant
Milan Institute
Merced01-2016
High School Diploma -
Atwater High School
Atwater, CA06-2010
Skills
EMR/EHR
Efficient and reliable team player
Excellent Communication
Multitasking Abilities
Documentation Skills
Professional Demeanor
Telephone Skills
Time Management
Timeline
Bookkeeper
Horizon Vision Center
01.2023 - Current
Call Center Agent
TBD Communications
07.2021 - 05.2022
Ophthalmology Technician
Randy Grossman & Associates
08.2019 - 12.2020
Administrative Medical Assistant/Assistant Office Manager
El Portal Cancer Institute
06.2016 - 08.2019
Adminstrative Medical Assistant
Milan Institute
High School Diploma -
Atwater High School
Similar Profiles
Tanyah WilliamsTanyah Williams
Office Manager at Horizon Vision CenterOffice Manager at Horizon Vision Center
Nicole BrownNicole Brown
PPS Coordinator at Horizon Medical CenterPPS Coordinator at Horizon Medical Center
Baylee DukeBaylee Duke
Teacher at Horizon Community Learning CenterTeacher at Horizon Community Learning Center
Autumn McCorkelAutumn McCorkel
Caregiver at Senior HelpersCaregiver at Senior Helpers
Ben SlaterBen Slater
Emergency Medical Technician at Community Hospital Grand Junction ColoradoEmergency Medical Technician at Community Hospital Grand Junction Colorado