Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathew Monette

Longmont

Summary

Dynamic and results-driven professional with expertise in steam cleaning and plumbing, owner at Royal Steam Carpet Cleaner. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in stain removal techniques and committed to safety protocols, consistently delivering high-quality service and building lasting client relationships.

Results-driven cleaning professional prepared for role with proven experience in maintaining and restoring condition of carpets and upholstery. Known for strong teamwork and adaptability to changing demands. Reliable with great attention to detail and exceptional cleaning techniques.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Carpet and Upholstery Steam Cleaner

Royal Steam Carpet Cleaner
06.2017 - Current
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Moved furniture weighing up to 200 pounds to prepare homes for cleaning.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Enhanced customer satisfaction by providing thorough carpet and upholstery steam cleaning services.
  • Consistently met or exceeded sales goals by offering additional services such as stain protection treatments or deodorizing solutions when appropriate.
  • Completed post-cleaning walkthroughs with clients to ensure satisfaction and address any additional concerns or needs.
  • Provided excellent customer care through prompt responses to inquiries about services, scheduling, or pricing information.
  • Contributed to a positive company reputation by always representing the organization professionally during interactions with clients or prospective customers.
  • Reduced allergens in clients'' homes by consistently removing dust, pollen, and other particles from carpets and upholstery.
  • Built strong relationships with clients through professional demeanor, punctuality, and efficient completion of tasks.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Plumber

T Brown Plumbing
07.2016 - 07.2024
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Complied with state plumbing codes throughout duration of each project.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Offered guidance and training to junior team members.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Inspected sewers and piping systems to assess quality and condition.
  • Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Filled pipe systems with water and air to determine location of leaks.
  • Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.

Education

GED -

Old Columbine High
Longmont, CO
10-2001

Skills

  • Professional communication
  • Safety protocols adherence
  • Chemical handling
  • Eco-friendly practices
  • Hot water extraction
  • Stain removal techniques
  • Odor elimination methods
  • Encapsulation cleaning
  • Dry foam cleaning
  • Steam cleaning expertise
  • Pre-treatment application
  • Work order processing
  • Carpet assessment
  • Upholstery cleaning
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Multitasking
  • Decision-making
  • Heavy lifting
  • Communication and interpersonal skills
  • Flexible schedule
  • Professionalism
  • Basic mathematics
  • Quality control
  • Time management abilities
  • Work orders

Timeline

Carpet and Upholstery Steam Cleaner

Royal Steam Carpet Cleaner
06.2017 - Current

Plumber

T Brown Plumbing
07.2016 - 07.2024

GED -

Old Columbine High
Mathew Monette