Mateo Monroy
Bogotá
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Export Operations Specialist
JAS Forwarding
04.2024 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Operational Specialist
Kuehne+Nagel
09.2023 - 01.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
- Maintained compliance with industry regulations and internal guidelines through rigorous quality control measures.
Logistics Coordinator
Lean Solutions Group
02.2022 - 09.2023
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Education
BBA - International Business
Konrad Lorenz University
Bogotá, Colombia09-2022
Skills
- Operational efficiency
- Operations coordination
- Process planning
- Process documentation
- Human relations
- Case management
- Improvement plans
- Teamwork and collaboration
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
Attributes
- Determined
- Proactive
- Adaptable
- Committed
- Creative
Certification
- ENGLISH CERTIFICATION IELTS 2022 OVERALL SCORE: 7.0
Timeline
Export Operations Specialist
JAS Forwarding
04.2024 - Current
Operational Specialist
Kuehne+Nagel
09.2023 - 01.2024
Logistics Coordinator
Lean Solutions Group
02.2022 - 09.2023
- ENGLISH CERTIFICATION IELTS 2022 OVERALL SCORE: 7.0
BBA - International Business
Konrad Lorenz University
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