Mateo Fernández
Electronic Engineer
Barranquilla
Summary
Experienced customer service professional bringing months of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about transportation regulations and standards.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Logistics Coordinator
Lean Staffing
11.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Subject Matter Expert
Sutherland
7 2023 - 9 2023
- Improved user productivity and efficiency through system training and support
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Bilingual Customer Service and Sales Representative
Sutherland
12.2022 - 06.2023
- Communicated with management when customer issues escalated and worked to find resolutions
- Utilized English proficiency to build relationships with English-speaking customers
- Contributed to event marketing, sales and brand promotion.
Sales Representative
Atlantic Quantum Innovations
06.2022 - 11.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
Bilingual customer service agent
Teleperformance
11.2021 - 01.2022
- Assisted customers with Engish-language inquiries in a timely and professional manner.
Education
Bachelor -
Institución educativa distrital Inocencio Chinca
01.2012 - 12.2017
Electronic Engineer - undefined
Universidad del Norte
01.2018 - 12.2022
Skills
English
Spanish
Sales and service-oriented
Adherence to high customer service standards
Diagnostic software development
Shipment Tracking
Shipping Documentation
Transportation Management
Accomplishments
- Papers published:
https://ieeexplore.ieee.org/document/10436240/authors#authors
https://ieeexplore.ieee.org/document/9989819
Timeline
Logistics Coordinator
Lean Staffing
11.2023 - Current
Bilingual Customer Service and Sales Representative
Sutherland
12.2022 - 06.2023
Sales Representative
Atlantic Quantum Innovations
06.2022 - 11.2022
Bilingual customer service agent
Teleperformance
11.2021 - 01.2022
Electronic Engineer - undefined
Universidad del Norte
01.2018 - 12.2022
Bachelor -
Institución educativa distrital Inocencio Chinca
01.2012 - 12.2017
Subject Matter Expert
Sutherland
7 2023 - 9 2023
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