Mason Perez
1421 17th Street
Summary
Proven track record in enhancing guest and lawn care experiences, demonstrated during my time at Sourdough Lodge and as a Self Employed Services Lawncare Maintenance Worker. Skilled in customer service and quality control, I effectively increased efficiency and service standards through meticulous attention to detail and robust team collaboration, achieving notable guest satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Sourdough Lodge
04.2020 - 05.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Lawncare Maintenance Worker
Self Employed Services
05.2018 - 07.2019
- Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
- Assisted with seasonal cleanup efforts including leaf removal, mulching, pruning, and snow removal when necessary.
- Managed scheduling for multiple clients, ensuring timely completion of all tasks while minimizing downtime.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Achieved desired lawn conditions by conducting soil tests to determine the need for amendments, such as lime or sulfur.
- Increased efficiency by maintaining equipment in good working order and troubleshooting issues as needed.
- Maintained safety standards by adhering to company guidelines and using personal protective equipment during all tasks.
Education
Associate Of General Studies -
Cut Bank High School
Cut Bank, MT05.2024
Associate Of General Studies -
Montana Digital Academy
Billings, MT05.2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Memory retention
- Courteous demeanor
- Check accuracy
- Attention to detail
- Decision-making
- Time management
- Quality control
- Compliance standards
- Team collaboration
Timeline
Restaurant Waiter
Sourdough Lodge
04.2020 - 05.2021
Lawncare Maintenance Worker
Self Employed Services
05.2018 - 07.2019
Associate Of General Studies -
Cut Bank High School
Associate Of General Studies -
Montana Digital Academy
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