Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Mull

Bayfield

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized work area. Reliable team player and adaptable to changing needs.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Mercy Orthopedic Associates
12.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used Epic to schedule appointments.

Assistant Manager

King Soopers City Market
12.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff and customers, fostering a positive environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Auto Claim Processor

State Farm
01.2023 - 12.2023
  • Organized claim files, maintaining accurate records for future reference and auditing purposes.
  • Exceeded departmental targets for claims processed per month while maintaining high quality standards throughout each case handled.
  • Balanced empathy and professionalism when communicating with clients experiencing the stress of an accident, providing reassurance during their time of need.
  • Collaborated with insurance adjusters to negotiate fair settlements, resulting in satisfied customers.
  • Managed high volume caseloads while maintaining attention to detail and accuracy in all aspects of the auto claim process from start to finish.

Emergency Night Manager

QuikTrip
01.2022 - 12.2022
  • Prepared deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure safety and minimal disruption.
  • Restocked inventory on shelves by unpacking backroom boxes and accepting/placing distributer orders.
  • Trained and mentored new and existing staff to achieve best practices.
  • Managed employees in delivering smooth, productive night shift operations.

Movie Bartender

Strike+Reel
04.2021 - 12.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, deep cleaning, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Apartment Leasing Consultant

The Medve Group
04.2020 - 05.2021
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.

Shift Lead

Smoothie King
04.2019 - 04.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
06-2021

Skills

  • Customer service
  • Strong multitasking
  • HIPAA compliance
  • Time management
  • Security awareness
  • Training and development

Timeline

Patient Service Representative

Mercy Orthopedic Associates
12.2024 - Current

Assistant Manager

King Soopers City Market
12.2023 - 10.2024

Auto Claim Processor

State Farm
01.2023 - 12.2023

Emergency Night Manager

QuikTrip
01.2022 - 12.2022

Movie Bartender

Strike+Reel
04.2021 - 12.2021

Apartment Leasing Consultant

The Medve Group
04.2020 - 05.2021

Shift Lead

Smoothie King
04.2019 - 04.2020

High School Diploma -

Naaman Forest High School

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Mason Mull