Mary Marlene Gordon
Aurora
Summary
Results-driven Financial Counseling Team Lead with expertise in patient management, operational efficiency, and budget strategies. Proven ability to implement process improvements, enhance team performance, and ensure compliance with regulations.
Overview
16
16
years of professional experience
Work History
Financial Counseling Team Lead
UCHealth Colorado Hospital
Aurora
10.2021 - Current
- Supervised team activities to ensure quality patient care and operational efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff on hospital protocols and best practices for patient management.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
- Coordinated schedules and assignments to optimize team performance and resource allocation.
- Monitored team progress and enforced deadlines.
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Conducted regular team meetings to discuss updates, challenges, and strategies for improvement.
- Implemented process improvements to enhance patient service delivery and staff satisfaction.
- Resolved conflicts among team members to maintain a positive work environment.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Financial Counselor Trainor
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora
10.2010 - 10.2021
- Assisted patients in understanding insurance benefits and coverage options effectively.
- Educated families on financial assistance programs available through the hospital network.
- Coordinated with medical staff to ensure patient financial needs were addressed promptly.
- Reviewed patient financial information for accuracy and completeness during consultations.
- Collaborated with community organizations to promote resources for underprivileged families seeking care.
- Facilitated payment arrangements with creditors for clients.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2015
Skills
- Patient care coordination
- Healthcare compliance
- Financial forecasting
- Financial forecasting
- Process optimization
- Client relations
- Client relations
Timeline
Financial Counseling Team Lead
UCHealth Colorado Hospital
10.2021 - Current
Financial Counselor Trainor
Children's Hospital Colorado Anschutz Medical Campus, Aurora
10.2010 - 10.2021
Bachelor of Science - Business Administration And Management
University of Phoenix