Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MARYLIN ZULENY

MARYLIN ZULENY

Bogotá,DC

Summary

Responsible, patient, dedicated, kind, empathetic, charismatic, always smiling, eager to face new challenges, passionate about helping people, with a 5-year experience on the customer service industry, focused on giving the extra mile in every interaction with a successful background in every company worked, committed to follow rules, innovate and act in pro of the company’s interests. Experienced as a cabin crew and a purser always managing teamwork, leadership, problem solving with excellent communication skills and good decisions having as a priority the safety of the flight.

Overview

5
5
years of professional experience

Work History

CABIN CREW

COPA AIRLINES-WINGO COLOMBIA
04.2022 - Current

Provide excellent customer service by selling products to the passengers

  • Ensure the safety of each flight and act accurate with the right procedures in case of an emergency.

LOGISTIC COORDINATOR

LEAN STAFFING SOLUTIONS
03.2021 - 03.2022


  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Handle issues with customers, partners, executives and colleagues redirecting them to the correct department and be in charge of them
  • Tracked orders and notified customers of status or potential delays.
  • Provide accurate and fast solutions to drivers having issues with the loads within the United States by managing global English accents

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE
12.2019 - 11.2020
  • Direct contact with executives and owners of different companies
  • Help with guidance step by step talking on a financial field
  • Problem solving on losses of money.

Education

MODERN LANGUAGES -

UNIVERSIDAD MONTRER
01.2023

CABIN CREW COURSE -

CORPORACIÓN EDUCATIVA INDOAMERICANA
01.2018

ACADEMIC BACHELOR -

LICEO CAMPESTRE THOMAS DE IRIARTE
01.2016

Skills

  • Safety awareness
  • Customer Assistance
  • Teamwork
  • Reliability and punctuality
  • Leadership
  • Assertiveness
  • Flexibility

Languages

ENGLISH
Upper intermediate
B2
SPANISH
Proficient
C2

Timeline

CABIN CREW

COPA AIRLINES-WINGO COLOMBIA
04.2022 - Current

LOGISTIC COORDINATOR

LEAN STAFFING SOLUTIONS
03.2021 - 03.2022

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE
12.2019 - 11.2020

MODERN LANGUAGES -

UNIVERSIDAD MONTRER

CABIN CREW COURSE -

CORPORACIÓN EDUCATIVA INDOAMERICANA

ACADEMIC BACHELOR -

LICEO CAMPESTRE THOMAS DE IRIARTE
MARYLIN ZULENY