Mary Glen Santuae
Boulder
Summary
Enthusiastic and adaptable professional with a background in hospitality. Skilled in phone etiquette and performance improvement, consistently delivering a clean and welcoming environment while managing reservations effectively.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a retail role.
Overview
3
3
years of professional experience
Work History
Hostess
The Flagstaff House
Boulder, CO
11.2024 - 05.2025
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Opened and closed seating sections according to volume of guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Handled guest inquiries and complaints, providing effective solutions to enhance experience.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed reservations using OpenTable system, optimizing seating arrangements.
Hostess
1845 Taste Texas
Flower Mound, TX
09.2022 - 08.2023
- Managed reservations using OpenTable system, optimizing seating arrangements.
- Greeted and seated guests, ensuring prompt and courteous service.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team during peak hours by efficiently managing waitlists and table turnover.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Psychology & Economics
University of Colorado
Boulder05-2028
High School Diploma -
Coppell High School
Coppell, TX05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Safe food handling
- Performance improvement
Timeline
Hostess
The Flagstaff House
11.2024 - 05.2025
Hostess
1845 Taste Texas
09.2022 - 08.2023
Bachelor of Science - Psychology & Economics
University of Colorado
High School Diploma -
Coppell High School