Mary Beth Isom
Colorado Springs
Summary
Dynamic customer service professional with proven expertise at Footprint Floors in resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently delivered exceptional service, resulting in increased retention rates. Proficient in data entry and adept at managing high-stress situations, I thrive in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent sales agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Footprint Floors
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Independent Sales Representative
Zyia
12.2020 - 12.2023
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Educated customers by providing hands-on [Product] demonstrations and explaining benefits and advantages of using [Product].
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Used [Software] to develop and conduct presentations of company's products and services to current and potential clients.
Sales Associate
Interior Delights
08.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Faith Christian High School
Arvada, CO05-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Administrative support
- Appointment scheduling
- Building rapport
Timeline
Customer Service Representative
Footprint Floors
06.2023 - Current
Sales Associate
Interior Delights
08.2022 - 05.2023
Independent Sales Representative
Zyia
12.2020 - 12.2023
High School Diploma -
Faith Christian High School
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