Mary Sullivan
CNA, Retirement Home Server, Receptionist
Centennial,CO
Summary
Dynamic professional with experience at Cherry Creek Retirement Village, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in first aid and CPR, ensuring safety compliance while fostering warm relationships with patrons. Committed to delivering exceptional care and support in diverse environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Restaurant Waiter
Cherry Creek Retirement Village
06.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Folded napkins and prepared silverware sets to provide an adequate supply for the host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent them to kitchen employees for preparation.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised the setup of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Supported the needs of more than 10 wait staff who attended to the specific needs of countless customers daily for a quality restaurant with social relevance and intentionality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
CNA Student
Cherry Creek Innovation Campus
09.2025 - 12.2025
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout the lifespan with consideration of aging processes, human development stages, and culture
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Infection Control & Safety: Handwashing (always required), applying gloves/gowns, and safe transfer techniques.
- Modified bed baths, mouth care (natural teeth/dentures), perineal care, applying elastic stockings, nail/foot care, bedpan use, dressing.
- Mobility & Positioning: Changing bed linens, assisting with ambulation (using gait belt), passive range of motion (PROM) exercises (elbow, wrist, shoulder, hip, knee, ankle).
- Nutrition: Feeding residents, measuring/recording intake.
- Vital Signs: Measuring and recording radial pulse, respiration, blood pressure, height, and weight.
- Resident Rights: Providing privacy, promoting choices, and understanding cognitive impairment.
- Supported the needs of 200+ residents under long-term care.
- Helped patients complete arange of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding, and ambulation.
- Documented patient information and care activities in the electronic health record.
- Provided care to patients throughout the lifespan with consideration of aging processes, human development stages, and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to challenged patients in a hospital facility.
Women's Basketball Manager
Cherry Creek High School
11.2024 - 03.2025
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Receptionist
Bark N Wash
03.2022 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to the correct offices.
- Responded to inquiries from callers seeking information.
- Manage the front desk, phone calls, appointment bookings, tub cleaning, checking out customers, and organizing the amount we make each day in tips.
- Assisted groomers with haircuts and baths for dogs of varying sizes and temperaments
- Reset procedure rooms between appointments and disinfected equipment.
- Washed, trimmed, and brushed animals to maintain good grooming standards
- Helping over 500 clients and pets feel satisfied
- Managed multiple tasks and met time-sensitive deadlines.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Maintained confidentiality of information regarding clients and the company.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to the correct offices.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
Cherry Creek High School
9300 E Union Ave, Greenwood Village, CO 8011105-2027
CNA - Nursing
Cherry Creek Innovation Campus
8000 S Chambers Rd, Centennial, CO 8011212.2025
Skills
- Nonviolent crisis intervention (NVCI), CPR Certified, BLS Certified
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Achieved server of the year by completing good costumer service with accuracy and efficiency.
- Graduated with a 98% in my CNA class
Certification
- Lifeguard Certification
- First Aid and CPR/AED Certification
Languages
English
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Fashion
- Homelessness Outreach
- I like trying new recipes and food trends
- Road Trips
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Camping
- Engaging in food photography and sharing culinary creations on social media
- Kayaking
- Yoga
- I have a passion for photography and editing photos
- Playing Sports
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
- Rock Climbing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Stand-up Paddleboarding (SUP)
- I like working with my hands and fixing things
- Youth Development Programs
- Music
- Gym Workouts
- Backpacking and Hiking
- Auto Repair/Restoration
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Web Development and Design
- Animal Care
- Hiking
- Food Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Be yourself; everyone else is already taken"
Oscar Wilde
Timeline
CNA Student
Cherry Creek Innovation Campus
09.2025 - 12.2025
Restaurant Waiter
Cherry Creek Retirement Village
06.2025 - Current
Women's Basketball Manager
Cherry Creek High School
11.2024 - 03.2025
Receptionist
Bark N Wash
03.2022 - 12.2024
High School Diploma -
Cherry Creek High School
CNA - Nursing
Cherry Creek Innovation Campus