Mary Leverett
Leadville
Summary
Dynamic Assistant Store Manager at Safeway with a proven track record in enhancing customer experience and optimizing retail operations. Skilled in inventory control and team leadership, I successfully implemented loss prevention strategies, resulting in a significant reduction in shrinkage. Committed to fostering a positive work culture and driving sales performance through effective mentoring and coaching.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Safeway
Leadville, CO
08.2005 - Current
- Oversaw daily store operations to ensure efficient workflow and exceptional customer service.
- Facilitated training and mentorship of new team members on store policies and procedures.
- Designed staff schedules to align with peak business hours, enhancing operational efficiency.
- Assisted in monitoring inventory levels to maintain stock accuracy. Supported stock audits to identify discrepancies. Aided in implementing replenishment strategies to minimize shortages.
- Partnered with department managers to enhance merchandising strategies and elevate sales performance.
- Addressed customer inquiries and complaints promptly to elevate shopping experience.
- Established loss prevention strategies to minimize shrinkage through proactive inventory management practices.
- Oversaw cash register operations, ensuring accurate transactions and daily drawer balancing.
- Oversaw opening and closing procedures, implementing recommendations to optimize daily operations.
- Revamped store aesthetics by ensuring cleanliness and implementing strategic merchandise displays.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
- Supported store manager in analyzing sales data to identify trends and enhance decision-making processes.
- Conducted thorough walkthroughs of store areas to identify and address operational issues.
- Guided new employees in understanding company policies, procedures, and best practices to foster successful integration into the organization.
- Oversaw and assessed staff performance to enhance skills and achieve daily objectives.
- Cultivated a positive work culture by championing teamwork and consistently acknowledging individual achievements among staff members.
- Executed payment processing for credit and debit card transactions while ensuring accurate cash change returns.
- Established and upheld safe and secure work environments for employees.
- Cultivated a loyal customer base through personalized interactions, enhancing customer retention.
- Addressed customer concerns in collaboration with management to enhance customer satisfaction ratings.
- Optimized inventory management through regular audits, precise ordering, and systematic stock organization.
- Addressed escalated customer issues with efficiency, enhancing overall customer satisfaction.
- Cultivated positive customer relationships through prompt responses to service inquiries.
- Developed and distributed weekly work schedules to optimize staffing efficiency.
- Executed daily reconciliation of sales transactions to ensure accurate revenue logging.
- Conducted interviews, hired, and trained staff associates to ensure compliance with company policies and procedures.
- Mentored sales associates on product specifications, sales incentives, and effective selling techniques.
- Evaluated customer feedback and executed strategies to enhance customer experience.
- Developed and executed loss prevention strategies to effectively deter thefts.
- Facilitated budgeting processes to assist store manager in maintaining financial stability.
- Partnered with store manager to strategize and implement marketing initiatives that enhanced customer traffic.
- Enhanced store operations by establishing effective communication channels and implementing efficient scheduling practices.
- Cultivated and sustained robust vendor relationships to ensure timely product delivery.
- Directed staff recruitment initiatives, conducting candidate interviews and selecting top talent for team integration.
- Mentored and coached team members to enhance productivity and performance standards.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Evaluated employee strengths and launched a mentoring program to enhance skill development.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to foster a culture of reliability.
- Documented and escalated issues to higher management with comprehensive detail.
Education
Associate of Arts -
Adams State University
Alamosa, CO05.1994
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Hiring and training
- Employee scheduling
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Staff scheduling
- Stock rotations
- Inventory counting
- Order management
- Records management
- Operations oversight
- Performance evaluations
- Regulatory compliance
- Vendor management
- Verbal and written communication
- Decision-making
- Effective leader
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
Safeway
08.2005 - Current
Associate of Arts -
Adams State University