Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Leverett

Leadville

Summary

Dynamic Assistant Store Manager at Safeway with a proven track record in enhancing customer experience and optimizing retail operations. Skilled in inventory control and team leadership, I successfully implemented loss prevention strategies, resulting in a significant reduction in shrinkage. Committed to fostering a positive work culture and driving sales performance through effective mentoring and coaching.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Safeway
Leadville, CO
08.2005 - Current
  • Oversaw daily store operations to ensure efficient workflow and exceptional customer service.
  • Facilitated training and mentorship of new team members on store policies and procedures.
  • Designed staff schedules to align with peak business hours, enhancing operational efficiency.
  • Assisted in monitoring inventory levels to maintain stock accuracy. Supported stock audits to identify discrepancies. Aided in implementing replenishment strategies to minimize shortages.
  • Partnered with department managers to enhance merchandising strategies and elevate sales performance.
  • Addressed customer inquiries and complaints promptly to elevate shopping experience.
  • Established loss prevention strategies to minimize shrinkage through proactive inventory management practices.
  • Oversaw cash register operations, ensuring accurate transactions and daily drawer balancing.
  • Oversaw opening and closing procedures, implementing recommendations to optimize daily operations.
  • Revamped store aesthetics by ensuring cleanliness and implementing strategic merchandise displays.
  • Executed merchandise rotation and display strategies to highlight new products and promotions.
  • Supported store manager in analyzing sales data to identify trends and enhance decision-making processes.
  • Conducted thorough walkthroughs of store areas to identify and address operational issues.
  • Guided new employees in understanding company policies, procedures, and best practices to foster successful integration into the organization.
  • Oversaw and assessed staff performance to enhance skills and achieve daily objectives.
  • Cultivated a positive work culture by championing teamwork and consistently acknowledging individual achievements among staff members.
  • Executed payment processing for credit and debit card transactions while ensuring accurate cash change returns.
  • Established and upheld safe and secure work environments for employees.
  • Cultivated a loyal customer base through personalized interactions, enhancing customer retention.
  • Addressed customer concerns in collaboration with management to enhance customer satisfaction ratings.
  • Optimized inventory management through regular audits, precise ordering, and systematic stock organization.
  • Addressed escalated customer issues with efficiency, enhancing overall customer satisfaction.
  • Cultivated positive customer relationships through prompt responses to service inquiries.
  • Developed and distributed weekly work schedules to optimize staffing efficiency.
  • Executed daily reconciliation of sales transactions to ensure accurate revenue logging.
  • Conducted interviews, hired, and trained staff associates to ensure compliance with company policies and procedures.
  • Mentored sales associates on product specifications, sales incentives, and effective selling techniques.
  • Evaluated customer feedback and executed strategies to enhance customer experience.
  • Developed and executed loss prevention strategies to effectively deter thefts.
  • Facilitated budgeting processes to assist store manager in maintaining financial stability.
  • Partnered with store manager to strategize and implement marketing initiatives that enhanced customer traffic.
  • Enhanced store operations by establishing effective communication channels and implementing efficient scheduling practices.
  • Cultivated and sustained robust vendor relationships to ensure timely product delivery.
  • Directed staff recruitment initiatives, conducting candidate interviews and selecting top talent for team integration.
  • Mentored and coached team members to enhance productivity and performance standards.
  • Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
  • Evaluated employee strengths and launched a mentoring program to enhance skill development.
  • Monitored employee attendance and punctuality, addressing recurring issues promptly to foster a culture of reliability.
  • Documented and escalated issues to higher management with comprehensive detail.

Education

Associate of Arts -

Adams State University
Alamosa, CO
05.1994

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Hiring and training
  • Employee scheduling
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Staff scheduling
  • Stock rotations
  • Inventory counting
  • Order management
  • Records management
  • Operations oversight
  • Performance evaluations
  • Regulatory compliance
  • Vendor management
  • Verbal and written communication
  • Decision-making
  • Effective leader
  • Payroll administration and timekeeping

Timeline

Assistant Store Manager

Safeway
08.2005 - Current

Associate of Arts -

Adams State University
Mary Leverett