Marwa Ahmadzay
Erie
Summary
Operations Manager focused on scaling operations, optimizing workflows, and driving measurable business growth, including contributing to a 30% increase in company revenue. Experienced in CRM systems, client relationship management, and cross-functional coordination within fast-paced, high-volume environments. Adept at streamlining processes, improving operational performance, and enhancing customer experience through data-driven decision-making and strong organizational leadership.
Overview
4
4
years of professional experience
Work History
Operations Manager
Bright Auto Glass
Westminster, CO
06.2024 - Current
- Analyzed and refined operational workflows and customer service strategies, contributing to a 30% boost in company sales.
- Directed operational activities to enhance efficiency in scheduling, dispatching, and customer relations for auto glass services.
- Implemented streamlined processes for technician routing and appointment management, resulting in improved turnaround times and service effectiveness.
- Managed insurance claims, invoicing, and operational reporting with a strong focus on accuracy and client satisfaction
- Streamlined communication processes among technicians, vendors, and office staff to ensure uninterrupted workflow.
- Developed and implemented strategic process improvements aimed at optimizing operational workflows and supporting business expansion.
- Facilitated effective solutions for escalated customer inquiries while maintaining superior service standards in a high-pressure environment.
- Served as the primary point of contact for wholesale accounts, managing client relationships, coordinating orders, and ensuring high levels of customer satisfaction.
Barista
Starbucks
Erie, CO
03.2022 - 06.2024
- Conducted comprehensive training sessions for new hires, focusing on operational procedures, customer service excellence, and workflow optimization.
- Surpassed performance benchmarks in a fast-paced environment demanding multitasking and swift decision-making.
- Facilitated efficient service operations in drive-thru and in-store environments during peak hours, prioritizing customer satisfaction.
- Oversaw cash management and order fulfillment operations, maintaining accuracy amidst high transaction volumes.
- Commended for reliability and adaptability, effectively managing challenges in fast-paced retail operations.
- Cultivated teamwork and collaboration to enhance operational efficiency and improve customer retention.
- Streamlined task prioritization across mobile café and drive-thru operations to enhance service quality.
- Contributed to consistently exceeding company performance goals by maintaining efficient drive-thru service times and delivering exceptional customer experiences in a high-volume environment
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2026
Skills
- Experienced with HubSpot CRM tools
- Salesforce
- Microsoft Excel
- Operations Management
- Workflow Improvement
- Customer Relationship Management (CRM)
- Performance Analytics
- Scheduling & Dispatching
- Customer Relationship Management
- Inventory Oversight
- Financial Analysis and Reporting
- Effective Team Leadership
- Customer Retention
- Workflow Automation
- Conflict Resolution
Languages
Spanish
Pashto
Urdu
Farsi/Dari
Timeline
Operations Manager
Bright Auto Glass
06.2024 - Current
Barista
Starbucks
03.2022 - 06.2024
Bachelor of Science - Business Administration
Southern New Hampshire University