Marvin Ricardo

• Control and configure Google Workspace services
• Manage user, resource, and shared drive life cycles
• Configure and manage endpoint access
• Advance Google Workspace adoption and collaboration
• Build automation and tool to improve managing company endpoints through JAMF
• Create, deploy, and administer Apple operating system installation and application packages using JAMF
• JumpCloud: Perform all device management tasks: create, modify, delete, and grant access to devices; configure and run commands; configure and run device configurations / policies; configure and manage MDM settings

Jira Project Management

• Managed Agile and Scrum-based projects, handling backlogs, sprints, and project tracking from start to finish.

• Customized Jira workflows, issue types, and dashboards to fit project needs.

• Led Scrum/Kanban board setup, sprint planning, and daily standups for teams.

• Leveraged Jira Automation to streamline tasks and improve efficiency.

Jira Reporting & Dashboards

• Developed custom dashboards and advanced reports (burndown charts, velocity, sprint reports) for stakeholders..

• Created cross-project reports for better project visibility and decision-making.

Jira and Confluence Integration

• Linked Jira issues to Confluence pages for real-time project documentation.

• Built dynamic Confluence pages for live reporting from Jira.

• Automated project documentation, like sprint reviews and meeting notes, using Jira-Confluence integration.

Jira and Confluence Administration

• Administered Jira Cloud and Confluence, managing permissions, user roles, and project configurations.

• Managed Confluence space/page permissions and integrated add-ons to enhance productivity.

Agile Process Improvement

• Coached teams on Agile practices, Jira, and Confluence use.

• O365 Administrator: Resolved tenancy technical issues and monitored Office 365 systems
• Administered and supported Office 365 licenses and policies
• Working as cloud administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups
• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect
• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online
• Linux Administration: Provided Linux system administration and technical support on a wide range of Linux distributions including Ubuntu and Cent OS
• Hands on experience with Unix/Linux environment
• Configured volume groups and logical volumes, extended logical volumes for file system growth needs using Logical Volume Manager (LVM) commands
• Experience in Setting up and configuring Install Server, Configuration Server and Boot Server for Kickstart process & performed Kickstart to install OS on Several workstations
• Configured various services, devices as well as applications of UNIX servers and worked with the application team to customize the environment.

Microsoft Intune

• Managed device and application policies through Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).

• Implemented security policies, managed software deployments, and oversaw compliance checks for enterprise devices.

• Integrated Intune with Azure AD for conditional access and enhanced security across managed devices.

• Supported troubleshooting and user provisioning for corporate and BYOD environments.

• Provide customer support for the Salesforce platform
• Manage application package creations, and deliveries through SCCM
• Coordinate with the development team (Tier 3) to identify and resolve software issues
• Act as the primary point of contact for Salesforce users
• Provide technical support management and coordinates Tier 1 incident resolution
• Software troubleshooting and configuration
• Work as a team with Operations and Network Administrators
• Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
• All local application configuration management
• Basic knowledge of networking / IP addressing
• Provides support to end users on a variety of issues
• Hands on experience with Azure Active Directory
• Perform minor customization to report SQL / PostgreSQL and executes queries
• Familiar with Linux kernel/driver and the various types of distributions such as Cent OS and Ubuntu
• Ensure that Linux systems are kept as current as possible within business constraints
• System administration of Linux platforms, installs systems software/hardware products and provides maintenance to all installed Linux servers.
• Provide end user support for all SaaS and/or LAN- based applications
• Provide support resolving issues with email on iPhones and iPads
• Working knowledge of AD, i.e
• Users, groups, computers, domain, etc
• Experience with remote access software and virtual environments such as Citrix, VMWare, LogMein, Remote Assistance
• Provide strong troubleshooting with MS Office 2010, 2013,2016 and Office 365 technologies
• Networking, specifically WIFI, VLANs, VPN, Firewall
• Microsoft Cloud Platform, Office 365, Azure Active Directory, Salesforce
• Customer Service Skills, refusing to be satisfied until the customer is satisfied
• Reviews assignee tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement
• Competency in Service Now ITSM tool
• Designing, developing, and deploying business analytics dashboards using Microsoft Power BI
• Assists in creation of standard operating documentation as appropriate (e.g
• Knowledge base, process improvements).

• Operating Systems, Windows 10, Windows Server 2012R2 2016, MAC OS, iOS, Android
• Provide end user support for all SaaS and/or LAN- based applications
• Provide support resolving issues with email on iPhones and iPads
• Working knowledge of AD, i.e
• Users, groups, computers, domain, etc
• Experience with remote access software and virtual environments such as Citrix, VMWare, LogMein, Remote Assistance

• Managed device and application policies through Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).

• Implemented security policies, managed software deployments, and oversaw compliance checks for enterprise devices.

• Integrated Intune with Azure AD for conditional access and enhanced security across managed devices.

• Supported troubleshooting and user provisioning for corporate and BYOD environments.

• Provide strong troubleshooting with MS Office 2010, 2013,2016 and Office 365 technologies
• Networking, specifically WIFI, VLANs, VPN, Firewall
• Microsoft Cloud Platform, Office 365, Azure Active Directory, Salesforce
• Customer Service Skills, refusing to be satisfied until the customer is satisfied
• Reviews assignee tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement
• Competency in Service Now ITSM tool

Jira Project Management

• Managed Agile and Scrum-based projects, handling backlogs, sprints, and project tracking from start to finish.

• Customized Jira workflows, issue types, and dashboards to fit project needs.

Jira Reporting & Dashboards

• Developed custom dashboards and advanced reports (burndown charts, velocity, sprint reports) for stakeholders..

• Created cross-project reports for better project visibility and decision-making.

Jira and Confluence Integration

• Linked Jira issues to Confluence pages for real-time project documentation.

• Built dynamic Confluence pages for live reporting from Jira.

Jira and Confluence Administration

• Administered Jira Cloud and Confluence, managing permissions, user roles, and project configurations.

• Managed Confluence space/page permissions and integrated add-ons to enhance productivity.

Agile Process Improvement

• Coached teams on Agile practices, Jira, and Confluence use.

• Designing, developing, and deploying business analytics dashboards using Microsoft Power BI
• Assists in creation of standard operating documentation as appropriate (e.g
• Knowledge base, process improvements).