Marty Kell
Colorado Springs
Summary
Expertise in troubleshooting and resolving complex technical issues in the hi-tech sector. Extensive experience in training teams and facilitating global projects to enhance operational efficiency. Strong commitment to building customer relationships and delivering impactful solutions across diverse technical environments.
Overview
34
34
years of professional experience
Work History
Senior Technical Support Engineer
Stellent/Oracle Corp.
11.2006 - 03.2026
- Provided 3rd level technical support for Oracle Middleware software stack, including Content Server, Imaging, Capture, Weblogic server, and Hyperion/Oracle Essbase.
- Replicated customer environments to troubleshoot and resolve application installation issues, leveraging knowledge of custom Active Directory configurations and Oracle Identity Manager.
- Analyzed customer opened Service Requests and routed them to the right support divisions, utilizing knowledge of various applications.
- Facilitated real-time troubleshooting of customer environment issues through Zoom and WebEx conferencing.
- Created virtual environments to support application development and testing.
- These products are high end digital document archive systems and handle documents like real estate transactions, government type documents, etc., that get converted to digital (electronic) documents, and placed into a digital archive system along with associated metadata for these documents/images.
- IX, and Windows 2003-2012) on VMWare and/or Oracle’s Virtual Box Manager.
- Stellent Acquired by Oracle
Manufacturing Technician (MT)
Intel Corporation
Colorado Springs
04.2004 - 11.2006
- Facilitated training sessions in FAB at Intel as level II peer trainer, addressing complex issues to enhance team knowledge.
- Developed and implemented safety audit tracking tool for factory, leveraging technical expertise in supported tool set.
- Recognized as a role model for safety and ergonomics among peers and management.
- Contributed to projects in Colorado
Systems Engineer
Intel Corporation
01.2000 - 01.2002
- Designed and implemented 1TB and 4TB RAID environments for factory and office applications, ensuring 24/7 availability.
- Designed and installed NT infrastructure supporting both non-critical and critical data for factory operations.
- Managed NT accounts, security, virus protection, websites, and group shares for 70+ servers that were expected to be available 24x7x365.
- Contributed to virtual team of 7 in designing reliable and robust Compaq SAN configurations.
- Oregon and Colorado
Product Engineer
Intel Corporation
01.1998 - 01.2000
- Managed project deployment, training, and support for capacity management tool QuotaServer, enhancing operational efficiency.
- When complete, this project used a 'Follow-the-Sun' support model that saved the company approximately $250,000.00 in on-call support costs.
- Trained staff on capacity management tool and developed support schedule for 3rd level support, ensuring effective resource allocation.
- Supported projects in Oregon and Colorado
IT Systems Administrator
Intel Corporation
01.1993 - 01.1998
- Managed IT infrastructure and systems for global operations at a leading technology firm.
- Implemented security protocols to safeguard sensitive data and protect network integrity.
- Monitored network performance and ensured system reliability across multiple platforms.
- Developed deployment capsule for server capacity management tool, enabling enterprise-wide deployment.
- Conducted operations in Oregon and Colorado regions.
R and D Systems Administrator
Intel Corporation
01.1992 - 01.1993
- Supported research and development group (PTD) at Intel Corporation as entry-level systems admin, enhancing system stability and performance.
- Gained in-depth knowledge of systems administration responsibilities, leading to improved workflows and process optimization.
- Oregon and Colorado
Skills
- Windows Server 2003
- Microsoft IIS
- Oracle WebCenter content management
- Oracle WebCenter imaging solutions
- WebLogic server administration
- Microsoft SQL database management
- the VMware virtualization platform
- Oracle VM VirtualBox
- Cisco networking
- Network Appliance filers
- Digital Equipment Corporation servers
- Switch configuration management
- Compaq SilkWorm switches
- Arcserve backup solutions
- Veritas NetBackup software
- Cat 5 cabling
- Cat 3 cabling
- Bay Networks switch setup
- Disaster recovery planning
- Data recovery strategies
- digital cloud integrations
- API integration techniques
Training
- Senior Support Engineer for Oracle Imaging Software (10g, 11g, 12c, and 14c)
- Web Logic Server
- Seven Habits of Highly Effective People, Stephen Covey
- Effective Team Skills: Interpersonal Communication & Feedback
- Team Skills: Managing Differences & Resolving Conflict
- Team Skills: Priorities, Decisions, & Team Development
- Team Skills: Team Dynamics & Shared Leadership
- Constructive Confrontation
- Project Management, Ronald I. Lafleur
- Managing Advanced IT Projects
- Project Management II
- Oracle Cloud Infrastructure
- DOD Information Handling
- All Microsoft MSCE classes for Windows Operating Systems for NT, and Windows 200x.
- ArcServ, and Veritas NetBackup software training.
- UNIX, Debian, Oracle Red Hat Enterprise Linux (RHEL), and SuSE Linux, ULTRIX, ATT System V Unix
References
Personal contacts available upon request.
Timeline
Senior Technical Support Engineer
Stellent/Oracle Corp.
11.2006 - 03.2026
Manufacturing Technician (MT)
Intel Corporation
04.2004 - 11.2006
Systems Engineer
Intel Corporation
01.2000 - 01.2002
Product Engineer
Intel Corporation
01.1998 - 01.2000
IT Systems Administrator
Intel Corporation
01.1993 - 01.1998
R and D Systems Administrator
Intel Corporation
01.1992 - 01.1993