Martin Vallejo
Student Of Financial Engineering
Miami
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Cashier
Freddo
11.2024 - 02.2025
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Crew Member
Chipotle
11.2023 - 02.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Education
BBA - Financial Engineering
Universidad Eia
Universidad EIA, Vda. El Penasco, Envigado, Antioq 05.2001 -
Skills
Customer service
Certification
Bloomberg Market concept
Timeline
Customer Service Cashier
Freddo
11.2024 - 02.2025
Bloomberg Market concept
11-2024
Crew Member
Chipotle
11.2023 - 02.2024
BBA - Financial Engineering
Universidad Eia
05.2001 -
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