Martin Lottie
Denver
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Accenture
Denver, CO
04.2021 - Current
- Answered inquiries related to the pandemic school lunch program (P-EBT)
- Provided assistance in answering questions for the SNAP department
- Managed customer inquiries and resolved issues promptly
- De-escalated difficult calls using active listening, and empathy skills.
- Demonstrated strong communication skills in addressing customer concerns
- Streamlined documentation workflows by integrating AI tools reducing calls times.
Warehouse Associate
DEN5 - Amazon Sortation
Aurora, CO
03.2020 - 04.2021
- Efficiently processed inbound and outbound packages
- Worked in teams to meet end of shift deadlines
- Worked in a very fast paced environment
- Problem solving duties involving damaged products
Delivery driver
Pizza Hut
Denver, CO
11.2017 - 03.2020
- Provide quality customer service from the beginning of a transaction to the end.
- Utilize excellent time management skills to ensure that orders are received on time.
- Complied with company safety and sanitary standards at all times.
- Maintained the cleanliness of vehicle to ensure goods were transported in an acceptable environment.
- Assisted with preparation of food.
Education
Arts (High school or equivalent) -
George Washington High School
Denver, CO06-2000
Skills
- Time Management
- Customer Service
- Communication skills
- Telemarketing
- Pallet Jack
- Food service
- Telecommunication
- Computer operation
- Computer skills
- Warehouse Experience
- Warehouse Distribution Experience
Timeline
Customer Service Representative
Accenture
04.2021 - Current
Warehouse Associate
DEN5 - Amazon Sortation
03.2020 - 04.2021
Delivery driver
Pizza Hut
11.2017 - 03.2020
Arts (High school or equivalent) -
George Washington High School