Python
Martin Jerez
Engineer Student
Chia,CUN
Summary
Dynamic professional with a proven track record in IT Infrastructure, software development, data analytics and exceptional customer relations, honed at Teleperformance and other leading firms. Excelled in digital transformation, enhancing customer loyalty through innovative solutions and empathetic service. Skilled in leveraging business planning and social media management to achieve significant market impacts.
Overview
2
2
years of professional experience
Work History
Technology Advisor
Universidad De La Sabana
2024.09 - Current
- Managed vendor relationships to negotiate favorable terms and ensure timely delivery of products and services.
- Led successful change management initiatives that resulted in increased user adoption of new technology solutions.
- Developed comprehensive training materials to facilitate smooth transitions during technology rollouts for clients.
- Evaluated emerging technologies to stay ahead of industry trends, ensuring optimal service offerings for clients.
Entrepreneur
La Fabrica De Batidos
2023.03 - 2023.06
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Customer Services Representative
Teleperformance
2022.06 - 2022.09
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Informatics
Universidad De La Sabana
Chia, Colombia 2001.05 -
Associate of Science - Computer Networking And Telecommunications
Cisco Networking
Remote Worldwide 2001.05 -
High School Diploma -
Colegio Mayor De Los Andes
Cajica, Colombia 2001.05 -
Skills
IT Infrastructure
Software Development
Digital Transformation
IT Governance
Customer Relations
Business Planning
Social Media Management
Active Listening
Customer Service
Product Knowledge
Complaint resolution
Problem-solving abilities
Software
Java
HTML5
Kotlin
PHP
JavaScript
CSS
SQL
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Technology Advisor
Universidad De La Sabana
2024.09 - Current
Entrepreneur
La Fabrica De Batidos
2023.03 - 2023.06
Customer Services Representative
Teleperformance
2022.06 - 2022.09
Bachelor of Science - Informatics
Universidad De La Sabana
2001.05 -
Associate of Science - Computer Networking And Telecommunications
Cisco Networking
2001.05 -
High School Diploma -
Colegio Mayor De Los Andes
2001.05 -
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