Martin Chavez
Denver
Summary
Proactive professional with a strong background in managing daily operations and improving employee performance. Effective in scheduling, inventory management, and ensuring quality service, ready to drive operational excellence and enhance customer experiences.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Los Molinos Restaurant
denver
01.2020 - Current
- Supervised daily restaurant operations and staff performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints to maintain high satisfaction levels.
- Trained new employees on service standards and procedures.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated staff schedules to enhance coverage during peak hours.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with management to develop promotional events and update menu.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies.
- Managed inventory control and ordered supplies to maintain stock levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Conducted interviews with potential candidates and shared feedback with HR regarding hiring choices.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Host
Red Lobster Restaurant
Denver
02.2009 - 12.2012
- Greeted guests warmly and managed seating arrangements efficiently.
- Handled reservations and special requests with attention to detail and care.
- Coordinated wait times and provided timely updates to guests to enhance their dining experience.
- Assisted servers by relaying guest requests and ensuring smooth service flow.
- Monitored dining room activity to optimize seating and reduce wait times.
- Maintained cleanliness and organization of host stand and entry area to create welcoming environment.
- Provided menu information and answered guest inquiries with enthusiasm.
- Delivered excellent customer service by proactively anticipating and addressing customer needs.
- Collaborated with team members to enhance overall guest experience consistently.
- Handled high volume of incoming calls during peak hours to ensure efficient communication.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
Education
Some College (No Degree) - General Studies
Metropolitan State University of Denver
Denver, COSkills
- Project management abilities
- Inventory management
- Quality assurance
- Process improvement
- Performance evaluation
- Team oversight
- Staff training
- Strategic planning
- Sales strategy
- Business analysis and reporting
- Project planning
- Operational efficiency
- Vendor relationship management
- Workplace safety compliance
- Time management
- Task prioritization
- Conflict resolution
- Negotiation skills
- Client relations
- Talent acquisition
- Staff training
- Employee recruitment
- Performance enhancement
- Team growth
- Team collaboration
- Leadership skills
- Management team building
- Effective communication
- Written communication
- Data management
- Service management
- Quality control
- Customer service
- Complex Problem-solving
- Problem solving
- Strategic thinking
- Interpersonal skills
- Administration reporting
- Employee reviews
- Schedule management
- Team growth
- Interpersonal skills
- Data management
- Management team building
- Service management
- Employee reviews
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Los Molinos Restaurant
01.2020 - Current
Host
Red Lobster Restaurant
02.2009 - 12.2012
Some College (No Degree) - General Studies
Metropolitan State University of Denver