Martika Smith
Longmont,CO
Summary
Dynamic professional with extensive experience at the US Postal Service, excelling in efficient delivery and customer service. Proven adaptability and strong time management skills, successfully resolving customer inquiries and optimizing routes. Recognized for teamwork and collaboration, contributing to seamless operations and enhanced service quality. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
City Carrier Associate
US Postal Service
04.2021 - 08.2021
- Delivered mail and packages efficiently while adhering to scheduled routes.
- Managed customer inquiries and resolved issues promptly during delivery interactions.
- Operated postal vehicles safely, ensuring compliance with traffic regulations.
- Maintained accurate records of deliveries and pickups using digital tracking systems.
- Demonstrated flexibility by covering additional routes as needed during peak periods.
- Contributed to successful Postal Service operations by collaborating with fellow carriers, supervisors, and clerks.
Bus Driver
Sheldon ISD
10.2019 - 04.2021
- Operated transit bus safely and efficiently, adhering to all traffic regulations and safety protocols.
- Managed passenger boarding and alighting, ensuring timely departures while maintaining a courteous environment.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure optimal performance and safety standards.
- Assisted in route planning adjustments based on traffic patterns and passenger demand for improved service efficiency.
- Documented incidents and reported issues promptly, collaborating with management to enhance operational procedures.
Assistant Teacher
La Petite Academy Inc.
03.2018 - 08.2018
- Assisted lead teacher in curriculum implementation and classroom management
- Supported students with individualized learning plans to enhance academic performance
- Organized classroom materials and resources to facilitate effective lessons
- Monitored student progress and provided feedback during assessments
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Bus Driver/Special Needs Bus Aide
Klein ISD
08.2016 - 01.2018
- Safely operated school bus, ensuring timely transport for students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed student behavior during transit, fostering a respectful and safe environment.
- Communicated effectively with parents and staff regarding transportation schedules and updates.
- Assisted in training new drivers on safety protocols and operational standards.
- Implemented efficient route planning to optimize travel times and reduce delays.
- Monitored weather conditions to adjust routes as necessary for student safety.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Collaborated with school officials to address transportation issues promptly and effectively.
Education
Bachelor of Science - Bachelor of Science in Management
Colorado Technical University
Colorado Springs, CO 11-2023
Skills
- Complaint handling
- Brand awareness
- Dispute Resolution
- Customer data confidentiality
- Multitasking Abilities
- Adaptability and flexibility
- Microsoft Office
- Live chat support
- Teamwork and collaboration
- Safety procedures
- Efficient delivery
- Package handling
- Postal regulations
- Time management
- Route planning
Timeline
City Carrier Associate
US Postal Service
04.2021 - 08.2021
Bus Driver
Sheldon ISD
10.2019 - 04.2021
Assistant Teacher
La Petite Academy Inc.
03.2018 - 08.2018
Bus Driver/Special Needs Bus Aide
Klein ISD
08.2016 - 01.2018
Bachelor of Science - Bachelor of Science in Management
Colorado Technical University
Commercial Driver's License
I have a commercial driver's license with passenger and school bus endorsements, that allows me the freedom to work independently.
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