Martha Poulin
DURANGO
Summary
Flexible hard worker ready to learn and contribute to team success.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
9
9
years of professional experience
2004
2004
years of post-secondary education
Work History
Patient Service Representative/Health Information Clerk
Common Spirit Mercy Hospital
DURANGO
09.2020 - 10.2024
- Assisted patients with registration and appointment scheduling.
- Managed patient inquiries and provided accurate information regarding services.
- Coordinated insurance verification and ensured eligibility for treatments.
Outreach Coordinator
San Juan Basin Public Health
DURANGO
09.2018 - 09.2019
- Coordinated community outreach programs promoting public health initiatives and resources.
- Developed educational materials for diverse audiences to enhance health literacy.
- Managed social media campaigns to engage community members in health discussions.
HHA
Gaurdian Angels in Home Care
DURANGO
08.2018 - 08.2019
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and mobility support.
- Monitored client health and reported changes to healthcare professionals.
Support Specialist
CCI
DURANGO
11.2016 - 03.2018
- Assist clients with daily routine activities within local community according to care plan
- Assist clients with ADL’s as assigned in care plan
- Documentation of client activities including documentation of med administration
- Administration of and dispensing of medications according to care plan
Office Assistant
Pueblo Community College
DURANGO
01.2016 - 05.2016
- Managed office supplies and inventory for efficient daily operations.
- Coordinated schedules and appointments for faculty and staff meetings.
- Assisted with student inquiries, providing information on programs and services.
- Maintained and updated all electronic and paper files for students within the EMS program
Education
Associate of Applied Science - Emergency Medicine
Peublo Community College
DURANGO, CO 08.2015 - 06.2017
Emergency Medical Assistant - Emergency Medicine
UNM School of Medicine
Farmington, NM 08.2008 - 12.2008
San Juan College
Farmington, NMSkills
- Patient care
- Medical terminology
- Electronic health records
- Insurance verification
- Patient communication
- Community outreach
- Data management
- Appointment scheduling
- Problem solving
- Attention to detail
- Team collaboration
- Family communication
- Patient care quality
- EMR updating
- Interpersonal skills
Timeline
Patient Service Representative/Health Information Clerk
Common Spirit Mercy Hospital
09.2020 - 10.2024
Outreach Coordinator
San Juan Basin Public Health
09.2018 - 09.2019
HHA
Gaurdian Angels in Home Care
08.2018 - 08.2019
Support Specialist
CCI
11.2016 - 03.2018
Office Assistant
Pueblo Community College
01.2016 - 05.2016
Associate of Applied Science - Emergency Medicine
Peublo Community College
08.2015 - 06.2017
Emergency Medical Assistant - Emergency Medicine
UNM School of Medicine
08.2008 - 12.2008
San Juan College