- I like working with my hands and fixing things
- Dancing
- Horseback Riding
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
Martha Licht
Lafayette
Summary
Customer Service Professional with over 15 years of experience in retail and food service, recognized for enhancing operational efficiency and customer satisfaction. Demonstrates expertise in inventory management, cash handling, and retail operations, contributing to a 12% increase in operational efficiency. Passionate about leveraging organizational skills and innovative approaches to drive business success and foster a positive customer experience.
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar manager
Swig Tavern
05.2023 - 01.2025
- Managed liquor inventory, ensuring timely orders and maintaining optimal stock levels.
- Streamlined paperwork processes, enhancing efficiency and accuracy.
- Utilized organizational skills to support daily operations and improve workflow.
- Resolved supply issues promptly, minimizing disruptions in service.
- Contributed to a 12% increase in operational efficiency through effective management.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Wrangler
05.2022 - 03.2024
- Lead trail rides ensuring safety and enjoyment for all participants.
- Managed horse care, including grooming and saddling, enhancing horse welfare.
- Owned and maintained three horses, demonstrating commitment and expertise.
- Provided excellent customer service, addressing rider needs and concerns.
- Contributed to a positive guest experience, fostering repeat visits.
Starlite Station
James
04.2013 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier / Head Cashier
Sprouts Farmers Market
08.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier / Head Cashier
Sprouts Farmers Market
08.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier / Counter Help
Einstein's Bagels
05.2014 - 03.2015
- Took customer orders, made sandwiches, cashier, drive-up window
- Provided help where needed to assure orders were filled in timely manner
- Recognized for my hard work and quick service
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier / Counter Help
Einstein's Bagels
05.2014 - 03.2015
- Took customer orders, made sandwiches, cashier, drive-up window
- Provided help where needed to assure orders were filled in timely manner
- Recognized for my hard work and quick service
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - Courses
Erie High School
Erie, CO01.2011
Liquor Law Training -
City of Lafayette Police Dept
04-2022
Skills
- Customer Service
- Cash Handling
- Sales
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Retail Operations
- Food Service
- Customer Relations
- Inventory Management
- Customer service
- Team leadership
- Problem-solving
- Staff training
Accomplishments
- Improved team productivity with morale-boosting incentives.
Certification
Liquor Law Training, City of Lafayette Police Dept, 2016-04-01
Skills
Expert, Expert, Expert, Expert, Expert, Expert, Experienced, Skillful, Expert, Skillful
Personal Information
Title: Customer Service Professional
Interests
Timeline
Bar manager
Swig Tavern
05.2023 - 01.2025
Wrangler
05.2022 - 03.2024
Cashier / Head Cashier
Sprouts Farmers Market
08.2016 - 07.2018
Cashier / Head Cashier
Sprouts Farmers Market
08.2016 - 07.2018
Cashier / Counter Help
Einstein's Bagels
05.2014 - 03.2015
Cashier / Counter Help
Einstein's Bagels
05.2014 - 03.2015
Starlite Station
James
04.2013 - 09.2018
Diploma - Courses
Erie High School
Liquor Law Training -
City of Lafayette Police Dept
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