Martha Emmanuel

My job was consist of sending out contracts to entertainers for bookings for events, preparing clients with events, assisting with maintaining company bookkeeping, ordering supplies, and running errands.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Coached staff members to develop long-term career goal.
• Develops both self and individual product knowledge skills and remains aware of current collection.
• Evaluated processes and employee strengths to realign workflow with changing business demand.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached staff members to develop long-term career goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Identified needs of customers promptly and efficiently.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.