Marsha Dodson

• Followed proper accounting and bookkeeping procedures to support audits.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Set up meeting and event logistics for senior management and updated calendars.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Delivered optimal administrative, customer service and case management support.
• Managed inventory and supplies to ensure materials were available when needed.

• Worked with third-party vendors to address and clear loan closing requirements.
• Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
• Monitored loan progress from application to closing, keeping all parties informed.
• Reviewed contracts for purchase transactions to ensure compliance with lender requirements.

• Coordinated with management to implement promotional events and special discounts at the point of sale.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
• Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Implemented loss prevention measures to reduce shrinkage and improve profitability.

• Prepared cash deposits and balanced store safe for opening and closing of business.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

• Met with applicants to obtain information for loan applications and answer questions about processes.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
• Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
• Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
• Interacted with underwriters, appraisers, title companies. during the processing of a loan application.

• Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
• Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
• Monitored loan progress from application to closing, keeping all parties informed.
• Liaised between borrowers and realtors, title companies and loan company management.

• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Advised clients on their insurance needs and coverage options based on individual requirements.
• Researched complex underwriting issues and provided solutions for customers' satisfaction.
• Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.

• Explained financial requirements and analytical data to potential buyers and sellers.
• Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
• Answered inquiries from potential buyers regarding features of property listings.
• Promoted sales through advertising, open houses and Multiple Listing Services.
• Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.

• Advised clients on strategies for reducing their debt load prior to applying for a mortgage loan.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Processed loan applications, verified creditworthiness of borrowers, and collected supporting documentation.
• Evaluated customer's ability to repay loans by analyzing income statements, tax returns.
• Located and suggested loan packages that met client needs and priorities.
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

• Assisted customers in resolving problems related to their mortgages such as late payments or refinancing options.
• Verified client financial information to determine creditworthiness and loan eligibility.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
• Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
• Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
• Advised customers on best practices for managing their finances during the home buying process.