Experienced supervisor in behavioral health, focusing on emergency department settings. Skilled in managing staff and delivering quality care. Proficient in crisis intervention evaluation and risk assessment. Committed to fostering a safe and therapeutic environment for individuals in mental health crises.
Overview
26
26
years of professional experience
Work History
Supervisor, Psychiatric Evaluation and Triage Team
Intermountain Healthcare/St Mary's
07.2022 - Current
Provide direct supervision, guidance, and support to behavioral health staff, including licensed clinicians, counselors, and psychiatric nurses
Lead team huddles, manage workflow, and address any staffing issues.
Ensure all team members are properly trained on emergency department protocols, mental health assessments, and crisis intervention techniques.
Foster a collaborative and supportive work environment for staff, encouraging professional development and maintaining high morale.
Provide direct clinical support for the evaluation and management of behavioral health emergencies including coordination of inpatient psychiatric admissions through out the state of Colorado.
Community engagement and involvement regarding issues affecting those with mental health challenges
Psychiatric Liaison
SCL Health/St Mary’s Regional Medical Center
08.2008 - 07.2022
Provide mental health and substance abuse assessments and referrals for patients of St Mary’s Emergency Department
Make treatment and level of care recommendations for patients with psychiatric or substance abuse concerns
Serve as a liaison with community agencies, treatment providers, referral agencies, psychiatric hospitals.
Initiate involuntary mental health holds as needed an arrange transfer to appropriate level of care.
Provide clinical leadership, participate in community case conferences, seen as a 'go to' from risk management and hospital leadership regarding behavioral health care best practices, including policy writing and implementation and multiple media interviews.
This was a pilot position that I started due to a significant increase of psychiatric patients in the ER. It has since expanded to 5 FTE’s
Triage Clinical Director/Triage Program Director
West Slope Mental Health Stabilization Center
07.2007 - 06.2008
Oversaw day-to-day clinical decision making for emergency mental health/detox unit.
Coordinated referral calls from 10 counties/ multiple referral agencies.
Provided supervision for all mental health/detox staff.
Member of Adult Protective Services Review Team, Mental Health/Detox Task Force for Mesa County, West Slope Mental Health Stabilization Leadership Team
(Program Director responsibilities included the above list as well as assuming all administrative and clinical supervision of triage staff, scheduling, hiring/firing, disciplinary action, accounts payable, hospital diversion, coordinating criminal investigations, quality improvement, etc)
Triage Clinician
West Slope Mental Health Stabilization Center
12.2006 - 07.2007
Provided individual assessment and treatment for adults with mental illness and substance abuse/use issues.
Coordinated treatment planning with medical providers and discharge planners.
Made treatment recommendations within triage for both psychiatric and detox patients.
Operations Manager
Los Angeles County Department of Mental Health
07.2005 - 12.2006
Oversaw discharge planning, patient flow, problem transfers, inpatient admissions, and insurance screening for the 600+ patients seen monthly in the Psychiatric Emergency Room.
Drafted procedure guidelines for psychiatric residents and psychiatric nurses on transfer policies and EMTALA compliance.
Worked directly with the Emergency Room Director and Health Services Administration to reduce length of stay, decrease overcrowding, ensure appropriate and timely discharges for minors and adults with barriers to treatment and/or placement, increase quality of care for all patients.
Served as a liaison for the Psychiatric Mobile Response Teams, county outpatient clinics, law enforcement agencies, legal representatives, Regional Centers, Department of Children and Family Services and Adult Protective Services.
Provided escort services for patients with severe mental illness traveling both nationally and internationally who are unable to travel alone.
Psychiatric Social Worker
Los Angeles County Department of Mental Health
07.2003 - 07.2005
Provided emergency psychiatric assessment, diagnosis, treatment planning and crisis intervention for adults and children suffering from a range of psychiatric illnesses.
Oversaw discharge planning and transfers to and from outside hospitals.
Acted as a consultant for various programs within the Department of Psychiatry including adult outpatient, adult inpatient, child outpatient, consultation and liaison, and AMI-ABLE.
Provided training for psychiatric residents and medical students on psychiatric emergency room policies, legal and ethical issues, and hospital documentation.
Provided after-hours 5150 (involuntary) evaluations for the Psychiatric Mobile Response Team (PMRT) for patients in the community or at non-LPS designated hospitals.
Medical Case Worker
Los Angeles County Department of Mental Health
11.2000 - 06.2003
Acted as a discharge planner for a county psychiatric emergency room, working closely with psychiatrists, insurance companies, transportation companies and legal representatives.
Arranged inpatient and outpatient psychiatric and substance abuse treatment.
Coordinated placement into board and cares, sober living homes, treatment centers and shelters.
Provided a supportive environment for patients and their families.
Admissions/Discharge Coordinator
La Casa Mental Health Rehabilitation Center
08.1999 - 10.2000
Coordinated admissions into a 190 bed sub-acute psychiatric facility for people suffering from severe and chronic mental illness.
Screened all referrals for appropriateness prior to admission.
Developed individualized discharge plans as part of a multi-disciplinary treatment team.
Acted as a public relations liaison to clients, families, conservators, and the surrounding community.
Education
Master of Social Work -
University of Southern California
05-2003
Skills
Complex Problem-solving
Relationship building
Team building
Verbal and written communication
Policy and procedure development
Task delegation
Operations management
Training and mentoring
Timeline
Supervisor, Psychiatric Evaluation and Triage Team