Marques Flores
Denver
Summary
Dynamic Sales Consultant with proven success at Great Western Building Systems, excelling in customer relationship management and sales consultation. Skilled in leveraging CRM tools to enhance client satisfaction and drive sales. Recognized for developing lasting client relationships and consistently exceeding expectations through tailored solutions and exceptional service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Great Western Building Systems
01.2022 - Current
- Guided customers in selecting appropriate products based on their individual needs.
- Analyzed customer preferences and suggested appropriate solutions.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Utilized MBS lock to design and quote customer buildings promptly.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Managed lead generation and follow-up processes using Salesforce.
Sales Consultant
Armstrong Steel Buildings
10.2021 - 01.2022
- Guided customers in selecting appropriate products based on their individual needs.
- Analyzed customer preferences and suggested appropriate solutions.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Executed sales quote delivery through effective use of Salesforce systems.
Handyman
MC Precision
05.2020 - 10.2021
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
Sales Associate
Appliance Smart
01.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Case Manager
Life-Line
01.2017 - 12.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Diploma -
Summit Academy High School
Denver, CO11.2012
Skills
- Customer relationship management
- Objection handling
- CRM proficiency
- Customer service
- Sales consultation
- Account management
Timeline
Sales Consultant
Great Western Building Systems
01.2022 - Current
Sales Consultant
Armstrong Steel Buildings
10.2021 - 01.2022
Handyman
MC Precision
05.2020 - 10.2021
Sales Associate
Appliance Smart
01.2019 - 05.2020
Case Manager
Life-Line
01.2017 - 12.2019
Diploma -
Summit Academy High School
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