Marlon Brendo Cigolini

Responsible for building and strengthened relationships with new and existing accounts to drive revenue growth.

• Managed sales cycle to maintain solid customer base.
• Met and exceeded service level goals to achieve standards and expectations.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Prepared additional quotes for current clients to upsell products and services.
• Generated new contacts through networking and cold calling.
• Managing a capacity of over 400 accounts.

Responsible for building and strengthened relationships with new and existing accounts to drive revenue growth.

• Managed sales cycle to maintain solid customer base.
• Met and exceeded service level goals to achieve standards and expectations.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Prepared additional quotes for current clients to upsell products and services.
• Generated new contacts through networking and cold calling.
• Managing a capacity of over 400 accounts.

Responsible to coordinate the sales LOB from this start-up BPO.

• Providing training and tools for new hires focusing on product, and sales skills.
• Coaching sessions.
• Performance review.
• Working as acting Sales Manager for Get Money For Your Mission Inc

Achievements:

• Involved in growing the sales LOB by 400%.
• MRR in RGU of 22.000$.
• ARR of 108.000$ for Get Money For your Mission Inc

Responsible for a team of 15-20 Business Consultants serving the LATAM market.

• Being accountable of the overall KPI´s and performance of the team
• Coaching and developing new skills on the business consultants.
• Alignment with HR, IT, workforce and Quality departments.

Achievements:

• Once award of Team Manager of the month.
• Top seller team of personalized websites.

Responsible for developing onboarding activities with approximately 120 Cisco existing clients located in Brazil and in USA.

• Alignment with internal regional account management teams
• Creating engagement with a new telemetry-based system.
  Increasing visibility of customers networks
• Creating strong trust relationships with clients
• Guiding software installation
• Providing training on software usage
• Leading all onboarded customers to renewal

Achievements:

• Onboarded 78% the client portfolio

Responsible for co-leading a team of 15-20 Business consultants of a new LOB called the Customer Development Team.

• Real time support to Business Consultants.
• Coaching and developing sales skills.

Achievements:

• Team of the month along with Team Manager 3 times.
• The success led to creating a second CDT team.
• Promoted to Virtual Team Manager.

Responsible for support and cross-selling for GoDaddy.com customers on the Brazilian market for web services such as domain names, web hosting, security certificates.

• Support on web services such as domain names, web hosting, security certificates.
• Cross-selling scrutinizing each customer's account and identify needs

Achievements:

• Once Consultant of the month
• Promoted to Subject Matter Expert