Summary
Overview
Work History
Education
Skills
References
EXTRA-CURRICULAR ACTIVITIES
Timeline
Generic
Marlon Lozano Peñata

Marlon Lozano Peñata

Instructor
Barranquilla

Summary

Bilingual and customer-focused professional with a strong educational background in Physical Education and extensive experience in both customer service and administrative support roles. Skilled in handling inbound calls, back-office operations, and data entry with precision and efficiency. Proficient in English and Spanish, with excellent communication skills across diverse cultural environments. Known for being highly disciplined, reliable, and adaptable, with strong leadership qualities developed through years of experience as a martial arts instructor. A proactive team player with a commitment to delivering high-quality service, meeting goals, and continuously improving processes.

Overview

12
12
years of professional experience
4041
4041
years of post-secondary education
2
2
Languages

Work History

Administrative Agent

Auxis
06.2025 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.
  • Facilitated smooth passport pick-ups by organizing ready-to-collect passports in an easily accessible manner.

Agente bilingue

Anchora Colombia
02.2023 - 06.2025
  • Specialized Bilingual Agent with expertise in back-office operations, ensuring efficiency and high-quality administrative management.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Agente bilingue

Atlantic Quantum Innovation
07.2021 - 08.2022
  • Specialized Bilingual Agent with expertise in Call Center Customer Service, ensuring effective communication and service excellence.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Instructor

Centro Médico Deportivo ATTC
02.2013 - 04.2015
  • Taekwondo Instructor at a prominent franchise, adept at promoting physical activity and bilingual skill development through martial arts discipline.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.

Education

Bachelor's degree - basic education with emphasis on physical education, recreation and sports

Barranquilla & Corporación Universitaria Latinoamericana (CUL)
Barranquilla, Colombia
07-2020

Diploma - Pedagogical Foundations of Sports Schools

Barranquilla & Corporación Universitaria Latinoamericana (CUL)
Barranquilla, Colombia
07-2020

Skills

  • Team Work
  • Leadership
  • Verbal communication
  • Report preparation
  • Teamwork
  • Customer service
  • Microsoft office
  • Time management
  • Customer and client relations
  • Multitasking
  • Database entry
  • Active listening

References

  • YEISON DAVID, LOZANO PEÑATA, 3154539922, Contry Club
  • CARLOS, CONTRERAS RUBIO, 3005615450, Club de taekwondo Sumbae
  • ELKIN, NUÑEZ JULIO, 3007033996, DIAN

EXTRA-CURRICULAR ACTIVITIES

Instructor De Taekwondo Club de Taekwondo Leones Dec 2016 - Present Barranquilla Head Instructor at a martial arts academy for children, adolescents, and adults (Taekwondo) situated in the Olaya Herrera neighborhood of Barranquilla. Currently holds a Third Dan Black Belt from the Colombian Taekwondo Federation.

Timeline

Administrative Agent

Auxis
06.2025 - Current

Agente bilingue

Anchora Colombia
02.2023 - 06.2025

Agente bilingue

Atlantic Quantum Innovation
07.2021 - 08.2022

Instructor

Centro Médico Deportivo ATTC
02.2013 - 04.2015

Bachelor's degree - basic education with emphasis on physical education, recreation and sports

Barranquilla & Corporación Universitaria Latinoamericana (CUL)

Diploma - Pedagogical Foundations of Sports Schools

Barranquilla & Corporación Universitaria Latinoamericana (CUL)

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Marlon Lozano PeñataInstructor