Marlene Rauda
Roy
Summary
Motivated employee offering experience in producing accurate composites by performing work according to technical drawings and data. Adept in following processes and procedures to work safely while operating potentially dangerous industry tools and equipment. Team-oriented with a focus on efficiency and communications whether working with colleagues or supervisors.
Overview
7
7
years of professional experience
Work History
Composite Technician
Albany Engineered Composites
Salt Lake City
07.2022 - Current
- Interpreted drawings and specification sketches to determine manufacturing instructions.
- Adhered to safety requirements while on-site.
- Operated and adjusted laminating equipment by controlling speed, pressure and temperature.
- Inspected finished product by checking appearance, measurements and looking for defects such as dead spots or bubbles.
- Observed gauges to verify pressures and press-cycle times.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
- Observed company's strict safety rules during each shift to avoid job-related injuries.
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Operated forklift to lift heavy work pieces.
- Recorded data from autoclave runs including temperatures, pressures, cycle times.
- Performed troubleshooting procedures in order to identify causes of malfunctions in autoclaves.
Team Lead
Albany Engineered Composites
Salt Lake City
04.2023 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained accurate records of employee attendance and task completion times
Call Center Representative
Conduent Call Center
Bakersfield
07.2021 - 01.2022
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns to preserve customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Bank Teller
America First Credit Union
Ogden
04.2020 - 06.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Delivered exceptional service to customers in person or over telephone.
- Directed specific questions to appropriate branch personnel.
- Maintained confidentiality of bank records and client information.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Shift Manager
Del Taco Inc.
Syracuse
02.2018 - 03.2020
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Syracuse High School
Syracuse, UTSkills
- Safety Processes
- Understanding Drawings and Blueprints
- Computer Skills
- Relationship Building
- Team Management
- Planning & Organizing
- Supervision & Leadership
- Fluent in Spanish
- Customer Service
- Training & Development
- Quality Assurance
- Forklift Operation
Timeline
Team Lead
Albany Engineered Composites
04.2023 - 10.2023
Composite Technician
Albany Engineered Composites
07.2022 - Current
Call Center Representative
Conduent Call Center
07.2021 - 01.2022
Bank Teller
America First Credit Union
04.2020 - 06.2021
Shift Manager
Del Taco Inc.
02.2018 - 03.2020
High School Diploma -
Syracuse High School
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