Marlene Montoya
Denver
Summary
Dynamic Office Specialist III with a proven track record at CommonSpirit Health, excelling in process improvement and time management. Enhanced patient satisfaction through optimized scheduling and effective communication. Skilled in data entry and customer service, I consistently foster collaboration and streamline operations, ensuring efficient workflow and adherence to organizational standards.
Overview
25
25
years of professional experience
Work History
Office Specialist III
CommonSpirit Health
255 S. Routt St
07.2019 - Current
- Managed office operations, ensuring efficient workflow and adherence to organizational policies.
- Streamlined scheduling processes, enhancing appointment accuracy and reducing patient wait times.
- Coordinated communication among departments, fostering collaboration and improving service delivery.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Oversaw inventory management, ensuring availability of essential supplies while minimizing waste.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
Insurance Verifier
Denver Health Medical Center
777 Bannock St
12.2000 - 05.2019
- Verified patient insurance eligibility and benefits for seamless care coordination.
- Communicated with insurance providers to resolve discrepancies and ensure accurate billing.
- Reviewed and updated patient records in electronic health systems for compliance and accuracy.
- Collaborated with healthcare teams to facilitate timely authorizations for necessary treatments.
- Facilitated smooth transitions between health plans or policy changes for clients by coordinating updates across departments within the organization as needed.
- Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
- Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary preauthorizations.
Education
High School Diploma -
West High School
951 Elati St05-1993
Skills
- Time management expertise
- Organizational skills mastery
- Budgeting and finance
- Process improvement techniques
- File maintenance
- Positive attitude
- Customer service
- Patient charting
- Data entry
- Appointment scheduling
- Client interaction
- Scheduling
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Achieved [Training process ] through effectively helping with Learning the roll.
Star Awards
I had earned 16 Star Awards for good Customer Service through out the 19 years at Denver Health and Hospital
Timeline
Office Specialist III
CommonSpirit Health
07.2019 - Current
Insurance Verifier
Denver Health Medical Center
12.2000 - 05.2019
High School Diploma -
West High School