Marlene Montoya
Denver
Summary
Dynamic Office Specialist III with a proven track record at CommonSpirit Health, excelling in process improvement and time management. Enhanced patient satisfaction through optimized scheduling and effective communication. Skilled in data entry and customer service, I consistently foster collaboration and streamline operations, ensuring efficient workflow and adherence to organizational standards.
Overview
25
25
years of professional experience
Work History
Office Specialist III
CommonSpirit Health
07.2019 - Current
- Managed office operations, ensuring efficient workflow and adherence to organizational policies.
- Streamlined scheduling processes, enhancing appointment accuracy and reducing patient wait times.
- Coordinated communication among departments, fostering collaboration and improving service delivery.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Oversaw inventory management, ensuring availability of essential supplies while minimizing waste.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
Insurance Verifier
Denver Health Medical Center
12.2000 - 05.2019
- Verified patient insurance eligibility and benefits for seamless care coordination.
- Communicated with insurance providers to resolve discrepancies and ensure accurate billing.
- Reviewed and updated patient records in electronic health systems for compliance and accuracy.
- Collaborated with healthcare teams to facilitate timely authorizations for necessary treatments.
- Facilitated smooth transitions between health plans or policy changes for clients by coordinating updates across departments within the organization as needed.
- Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
- Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary preauthorizations.
Education
High School Diploma -
West High School
951 Elati St05-1993
Skills
- Time management expertise
- Organizational skills mastery
- Budgeting and finance
- Process improvement techniques
- File maintenance
- Positive attitude
- Customer service
- Patient charting
- Data entry
- Appointment scheduling
- Client interaction
- Scheduling
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Achieved [Training process ] through effectively helping with Learning the roll.
Star Awards
I had earned 16 Star Awards for good Customer Service through out the 19 years at Denver Health and Hospital
Timeline
Office Specialist III
CommonSpirit Health
07.2019 - Current
Insurance Verifier
Denver Health Medical Center
12.2000 - 05.2019
High School Diploma -
West High School