Marlene Montoya
Denver
Summary
Dynamic Office Specialist III with a proven track record at CommonSpirit Health, excelling in customer service and office administration. Expert in scheduling and data entry, I enhanced patient satisfaction through efficient appointment management and insurance verification. Recognized for fostering a collaborative team environment while ensuring compliance with healthcare regulations.
Overview
14
14
years of professional experience
Work History
Office Specialist III
CommonSpirit Health
07.2019 - Current
- Checking in patients for their scheduled appointment, checking out patients when leaving, scheduling future appointments
- sending Therapist notes and information to the referring Dr
- Schedule appointments for Therapist, fill schedules on a daily basis
- Send out Medicare notes for the referring Dr to sign in case of an audit
Insurance Verification Specialist
Denver Health Medical Center
04.2017 - 05.2019
- Verified insurance coverage and eligibility for patient procedures and services.
- Coordinated communication between healthcare providers and insurance companies to resolve discrepancies.
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
Patient Access Representative
Denver Health Medical Center
01.2012 - 04.2017
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verifications, optimizing reimbursement timelines for services rendered.
- Assisted patients in navigating healthcare systems, enhancing overall patient experience and satisfaction.
- Trained new staff on electronic health record systems, fostering a knowledgeable team environment.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
West High School
Denver, COSkills
- Customer service
- Office administration
- Scheduling appointments
- Data entry
- Inventory control
Accomplishments
- Trained 6 temporary administrative staff.
- Managed inventory and office budgeting for supplies for busy office of 15 employees.
- Successfully resolved 5 customer issues per a weeks period.
Timeline
Office Specialist III
CommonSpirit Health
07.2019 - Current
Insurance Verification Specialist
Denver Health Medical Center
04.2017 - 05.2019
Patient Access Representative
Denver Health Medical Center
01.2012 - 04.2017
High School Diploma -
West High School